green dots appearing above the edge of my screen sometimes when gaming

Israh
Israh Member Posts: 7

Tinkerer

edited November 2023 in 2019 Archives
Green dots appearing randomly while gaming in my screen located above the edge. sometimes in the left side sometimes in the right side. please help my laptop is 10months old Nitro AN515-41

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning Israh !

    Have you updated all your drivers, including those of Nvidia and Intel HD Graphics?
    Is the machine using the high-performance Windows power plan?
    Ever checked if the green dots occur on an external monitor?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • tobimaru
    tobimaru Member Posts: 315 Skilled Practitioner WiFi Icon
    Agreed, try using an external monitor and see if the dots appear there as well. This will help you determine if it is a hardware failure or a software issue.
  • Israh
    Israh Member Posts: 7

    Tinkerer

    yes i updated my drivers, i even tried to roll back then green dots still exist. yes it is using high performance when only gaming. i dont have an external monitor😢 is there any other way?

    green dots only appear randomly above the screen when gaming, when browsing or editing pictures it doesnt show. and btw my specs is amd fx9830p and rx550
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Without a test on a monitor or TV it is not possible to go to any viable solution.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Israh
    Israh Member Posts: 7

    Tinkerer

    i cant afford to buy an external monitor:(
    i dont want to send this to warranty because it takes 2-3weeks to get it back:((
    in any case green dots just appearing randomly but it doesnt degrade my performance... im just scared of what will happen if this occurs in time..... does this symptom will eventually destroy my laptop? because if it is, then i dont have a choice ill send it to warranty,
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    As I told you, without being able to get a monitor to test, there is no way to follow another line of reasoning.
    And in fact yes, if it is problem on the screen can run the problem worsen.
    In this case being under warranty I advise you to send as soon as possible.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • D1stRU3T0R
    D1stRU3T0R Member Posts: 15 Troubleshooter
    MaClane said:
    Good Morning Israh !

    Have you updated all your drivers, including those of Nvidia and Intel HD Graphics?
    Is the machine using the high-performance Windows power plan?
    Ever checked if the green dots occur on an external monitor?

    How are you even PathFinder when you don't even know that AN515-41 is a full AMD laptop and you recommend nvidia and intel HD graphics drivers ? Like lmao...
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited June 2019
    Israh said:
    yes i updated my drivers, i even tried to roll back then green dots still exist. yes it is using high performance when only gaming. i dont have an external monitor😢 is there any other way?

    green dots only appear randomly above the screen when gaming, when browsing or editing pictures it doesnt show. and btw my specs is amd fx9830p and rx550

    I understand you don't have a monitor so can you connect with an HDMI cable to a TV. It is essential for diagnosis to know if if this is software or hardware related. Please do this and report back

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    MaClane said:
    Good Morning Israh !

    Have you updated all your drivers, including those of Nvidia and Intel HD Graphics?
    Is the machine using the high-performance Windows power plan?
    Ever checked if the green dots occur on an external monitor?

    How are you even PathFinder when you don't even know that AN515-41 is a full AMD laptop and you recommend nvidia and intel HD graphics drivers ? Like lmao...

    Please don't be too hard on the Pathfinder @MaClane , he fixes many problems and gives of his time freely, English is not his native tongue and the principle of reinstalling Drivers is correct, he just slipped up on the model # an easy error

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    D1stRU3T0R disse:
    MaClane said:
    Good Morning Israh !

    Have you updated all your drivers, including those of Nvidia and Intel HD Graphics?
    Is the machine using the high-performance Windows power plan?
    Ever checked if the green dots occur on an external monitor?

    How are you even PathFinder when you don't even know that AN515-41 is a full AMD laptop and you recommend nvidia and intel HD graphics drivers ? Like lmao...

    I have become PathFinder with a lot of commitment, dedication and knowledge, just as I will arrive at Trailblazer.
    The fact that I made a mistake in wrongly positioning myself on the series being AMD / Radeon and not Intel / Nvidia does not detract from my merit.
    A simple typo actually, I answer and help more than 900 users per week.
    That simple...

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    @MaClane you do a great job my friend

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Israh
    Israh Member Posts: 7

    Tinkerer

    andylb said:
    Israh said:
    yes i updated my drivers, i even tried to roll back then green dots still exist. yes it is using high performance when only gaming. i dont have an external monitor😢 is there any other way?

    green dots only appear randomly above the screen when gaming, when browsing or editing pictures it doesnt show. and btw my specs is amd fx9830p and rx550

    I understand you don't have a monitor so can you connect with an HDMI cable to a TV. It is essential for diagnosis to know if if this is software or hardware related. Please do this and report back
    actually im still in "standby" because we dont have tv or any that'll connect with hdmi thankyou btw. maybe its just the cables inside are loose(hope so) but i cant open it because of warranty seal. and im still using it for school and i cant warranty it yet :(
  • D1stRU3T0R
    D1stRU3T0R Member Posts: 15 Troubleshooter
    MaClane said:
    D1stRU3T0R disse:
    MaClane said:
    Good Morning Israh !

    Have you updated all your drivers, including those of Nvidia and Intel HD Graphics?
    Is the machine using the high-performance Windows power plan?
    Ever checked if the green dots occur on an external monitor?

    How are you even PathFinder when you don't even know that AN515-41 is a full AMD laptop and you recommend nvidia and intel HD graphics drivers ? Like lmao...

    I have become PathFinder with a lot of commitment, dedication and knowledge, just as I will arrive at Trailblazer.
    The fact that I made a mistake in wrongly positioning myself on the series being AMD / Radeon and not Intel / Nvidia does not detract from my merit.
    A simple typo actually, I answer and help more than 900 users per week.
    That simple...

    It's not about how you become, but that's a pretty big typo. This mistake might seem like a little one, but if the OP would install "nvidia and intel driver" he will get errors, saying he doesn't have x or y, than again another reason for him to be mad at Acer.  I respect that you help alot of users, but this is such a "little" but "big" mistake, that could cost alot...
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    D1stRU3T0R disse:
    MaClane said:
    D1stRU3T0R disse:
    MaClane said:
    Good Morning Israh !

    Have you updated all your drivers, including those of Nvidia and Intel HD Graphics?
    Is the machine using the high-performance Windows power plan?
    Ever checked if the green dots occur on an external monitor?

    How are you even PathFinder when you don't even know that AN515-41 is a full AMD laptop and you recommend nvidia and intel HD graphics drivers ? Like lmao...

    I have become PathFinder with a lot of commitment, dedication and knowledge, just as I will arrive at Trailblazer.
    The fact that I made a mistake in wrongly positioning myself on the series being AMD / Radeon and not Intel / Nvidia does not detract from my merit.
    A simple typo actually, I answer and help more than 900 users per week.
    That simple...

    It's not about how you become, but that's a pretty big typo. This mistake might seem like a little one, but if the OP would install "nvidia and intel driver" he will get errors, saying he doesn't have x or y, than again another reason for him to be mad at Acer.  I respect that you help alot of users, but this is such a "little" but "big" mistake, that could cost alot...
    WRONG ... on an AMD / Radeon system with Windows 10, any Nvidia or Intel driver will not even be installed.
    Here is an open collaborative forum for Acer users and enthusiasts, not the official technical support center.
    No suario represents Acer legally in any way.
    It is free choice of any user to accept or not help.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!