Acer Nitro 5 AN515-52-54GU - OPTANE MEMORY IS MISSING IN MY LAPTOP

SRT007
SRT007 Member Posts: 1 New User
edited November 2023 in 2019 Archives
i have purchased acer nitro 5 AN515-52-54GU (UN.Q49SI.001) from flipkart . After getting the laptop i am checking the configuration of the laptop and found that the optane memory is not showing in laptop . so i call acer regarding this and after providing the serial number and  snid number to them they told me that my laptop comes with 16 gb intel optane memory and it should be there and saying may be the laptop not detecting it .so after that they arrange a remote server to check my laptop on their end and after doing all the stuff they found that there is some issue in laptop and arrange a engineer visit to my home . when the engineer arrive to my home they told me that this model not come with optane but i show him on acer website that this particular model come with 16gb  optane memory but they are not accepting it and giving unsatisfactory answers and they leave . After that i called acer again and describe whole scenario to them and they ask me to send the bios pic with necessary detail to this email id to get a resolution 

Answers

  • The partnumber of your model is not the "UN.Q49SI.001", but rather this "NH.Q49SI.001", see: https://www.acer.com/ac/en/IN/content/model/NH.Q49SI.001
    Also, I suggest you open the intel rapid storage program and make sure the optane memory appears there
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • ARA3601
    ARA3601 Member Posts: 9

    Tinkerer

    SRT007 said:
    i have purchased acer nitro 5 AN515-52-54GU (UN.Q49SI.001) from flipkart . After getting the laptop i am checking the configuration of the laptop and found that the optane memory is not showing in laptop . so i call acer regarding this and after providing the serial number and  snid number to them they told me that my laptop comes with 16 gb intel optane memory and it should be there and saying may be the laptop not detecting it .so after that they arrange a remote server to check my laptop on their end and after doing all the stuff they found that there is some issue in laptop and arrange a engineer visit to my home . when the engineer arrive to my home they told me that this model not come with optane but i show him on acer website that this particular model come with 16gb  optane memory but they are not accepting it and giving unsatisfactory answers and they leave . After that i called acer again and describe whole scenario to them and they ask me to send the bios pic with necessary detail to this email id to get a resolution 
    Does your model overheat ? I'm planning to buy the same model you have on Flipkart
  • Ideally you should create a new @ARA3601! User SRT007 has not replied for more than a month!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)