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Acer Swift SF314-51 Random Shutdown

rikikorikiko Member Posts: 10

Tinkerer

Hi all,

After 2 years of honorable service, my notebook started to shut down on its own without any reason. Do you have any ideas before attempting to repair it in service?

Acer Swift SF314-51, OS: win10 pro, Bios: 1.11

This is the error in the event registry:
- EventData 

  BugcheckCode 0 
  BugcheckParameter1 0x0 
  BugcheckParameter2 0x0 
  BugcheckParameter3 0x0 
  BugcheckParameter4 0x0 
  SleepInProgress 0 
  PowerButtonTimestamp 0 
  BootAppStatus 0 
  Checkpoint 41 
  ConnectedStandbyInProgress false 
  SystemSleepTransitionsToOn 2 
  CsEntryScenarioInstanceId 0 
  BugcheckInfoFromEFI false 
  CheckpointStatus 0 

It happened three times in the last 2 days. 

FAQ & Answers

  • JackEJackE ACE Posts: 21,214 Trailblazer
    Have you opened the laptop for any reason? Did it shut down while you were moving the machine or typing on it? What was the charge level on battery immediately after re-booting? Jack E/NJ
    Jack E/NJ
  • rikikorikiko Member Posts: 10

    Tinkerer

    edited May 2019
    JackE said:
    Have you opened the laptop for any reason? Did it shut down while you were moving the machine or typing on it? What was the charge level on battery immediately after re-booting? Jack E/NJ
    Never opened, the notebook was on a desk and I was checking some webpages and video on YouTube... It happens in a random way... The battery was fully charged and After the Power on It is ok. In the past with BIOS v 1.10 I had the same behaviour but with 1.11 It has been fixed. Could be something related to win10 or hardware fault?
  • MartinJohn00001MartinJohn00001 Ally Posts: 635
    @rikiko
    Can you confirm that your unit is updated to the latest update in your Win 10 OS ?


    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • JackEJackE ACE Posts: 21,214 Trailblazer
    A possible hardware fault would be either inadvertent triggering of the battery reset switch or a mainboard safety interlock switch. The link below describe these random shutdowns on a similar model due to these switches. Triggering is usually caused by a misaligned case and the fixes rather simple involving spacers and tape. Jack E/NJ 


    Jack E/NJ
  • rikikorikiko Member Posts: 10

    Tinkerer

    @rikiko
    Can you confirm that your unit is updated to the latest update in your Win 10 OS ?

    Yes, but not may 2019 update 1903, It Is with the last october update and other fix
  • MartinJohn00001MartinJohn00001 Ally Posts: 635
    @rikiko
    Hi, kindly check for the update and install the latest update.

    Hit accept if you find this answer useful! 

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • rikikorikiko Member Posts: 10

    Tinkerer

    The last update has been installed but not the huge update released by Microsoft for May 2019. Now it's at the service center waiting for a feedback
  • billseybillsey ACE Posts: 10,144 Trailblazer
    @AAmin we're all waiting with bated breath for the rest of that post... :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • billseybillsey ACE Posts: 10,144 Trailblazer
    It's not allowed to share personal information here. If you have something to share, share it with the appropriate sections as "DeviceID" and "UUID" instead of the actual numbers.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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