Aspire Black Screen - Help Please!

Pizzy
Pizzy Member Posts: 4 New User
edited November 2023 in 2019 Archives
Hi,

The last few times I’ve turned my Acer R313 on it appears to power up fine, but the screen remains completely black. No Acer logo appears, literally nothing happens. I’ve plugged a HDMI in to try and access it via my TV which is a fairly straightforward process but still nothing. Can you help, please? I have lots of personal files stored on it I'd really not want to lose.

Thanks.

Answers

  • Is your model R3-131T-C6JR? If so, have you tried to press this button for five seconds and then left the notebook off for five minutes?

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  • Pizzy
    Pizzy Member Posts: 4 New User
    It’s the R3-131T-C1UD, but I’ve just been told the same thing so I’ll give it a try, thank you!
  • Pizzy
    Pizzy Member Posts: 4 New User
    I’m afraid that hasn’t worked. Have you got any other thoughts? I do appreciate the support.
  • Have you tried resetting the battery? Is your notebook still under warranty? Have you tried removing ram?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Pizzy
    Pizzy Member Posts: 4 New User
    I’ve reset the battery, but not sure how to remove ram. I’ll give the first idea another go because Acer themselves suggested holding the battery button down for 45s and then leaving power off for 15m. Worth a shot. Thanks again for your help. ✌🏻
  • Post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)