My Aspire E14 E5-473G-55L5. will not update my HD Graphic driver with windows 10.

bksalmond1
bksalmond1 Member Posts: 4 New User
edited September 2023 in 2019 Archives
My Aspire E14 E5-473G-55L5 will not update my Intel HD Graphic 5500 driver to the latest version 5063 with Intel install script, running the latest version of Windows 10. Can anyone help me?

Answers

  • JackE
    JackE ACE Posts: 45,098 Trailblazer
    Open Device Manager. Click 'display adapters' folder. Right click 'Graphic 5500'. Click 'properties'. Click 'driver' tab.
    (1) What is driver version and date shown in Device Manager?
    (2) What is problem are you experiencing running latest Win10 version with this existing driver?

    Jack E/NJ

    Jack E/NJ

  • bksalmond1
    bksalmond1 Member Posts: 4 New User
    Thank you for responding!
    date: 09/29/2016
    Vers: 20.19.15.4531
  • bksalmond1
    bksalmond1 Member Posts: 4 New User
    The problem existing driver? It gives me an error and will not update and asked me to contact my PC vendor to fix it.

  • JackE
    JackE ACE Posts: 45,098 Trailblazer
    That doesn't seem to be an ACER-specific video driver. Where did you download it from? Jack E/NJ

    Jack E/NJ

  • bksalmond1
    bksalmond1 Member Posts: 4 New User
    I got the video driver from Acer's website driver download page or Windows update.
  • JackE
    JackE ACE Posts: 45,098 Trailblazer
    I think you'd better go to this ACER download link https://www.acer.com/ac/en/US/content/support-product/5991?b=1
    There are at least 4 Intel and nvidia ACER video drivers, none of which match your version.

    Jack E/NJ


    Jack E/NJ