My TravelMate Spin B1 is still under warranty, and it keeps freezing. B118-RN-C6FD

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surfgirl1
surfgirl1 Member Posts: 1 New User
edited November 2023 in 2019 Archives
The issue has been going on for several months, but has increased in frequency. It freezes randomly, when you leave it alone too long, if you plug it in when its on, or when you unplug it and it is on. I've tried resetting the laptop completely and reinstalling Windows from a USB, and nothing has worked. I've talked to customer support and they haven't helped at all. Any suggestions? TYIA

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  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
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    @surfgirl1
    Since the unit is under warranty please contact Acer and send the unit for repair . They will fix the issue 
    http://www.acer.com/worldwide/support/

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