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SP714-51-M6XU not starting

law71law71 Posts: 3Member New User
Hi,

I've Googled this and have seen some related discussions and videos, but nothing that has helped me solve the issue. My model # is SP714-51-M6XU.

Here are the symptons:
  • Unplugged: nothing happens when I try to turn it on
  • Plugged: Both the red and blue lights turn on (not blinking). The screen turns on but it's black. If I remove the power lead from the port the laptop turns itself off instantly - all lights go off
  • Battery reset - 5 seconds and then a 5 minute wait. No change
Is there anything else I can try?

Thanks in advance.

Comments

  • JackEJackE Posts: 17,377ACE Trailblazer
    How do you know the screen turns on if it's black? Jack E/NJ
  • law71law71 Posts: 3Member New User
    JackE said:
    How do you know the screen turns on if it's black? Jack E/NJ
    Sorry, I should have been more detailed.

    The screen is on and black, or a very very very dark grey. But its on.

    As opposed to be the kind of black that you get when a screen is off.


  • JackEJackE Posts: 17,377ACE Trailblazer
    There are two problems. The screen and the battery. Let's work on the screen first. Do you get a screen on an external TV or monitor through the USB-C displayport? Jack E/NJ
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