Blue tooth

stripergirl
stripergirl Member Posts: 10

Tinkerer

edited November 2023 in 2019 Archives
My Blue tooth is turned on but won't pair with my Blue tooth speaker just keeps scanning for devices but doesn't show any to choose?????

Best Answer

  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    Answer ✓
    Do you have another BT device to scan for? Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    How about replacing the battery in the speaker? Jack E/NJ

    Jack E/NJ

  • stripergirl
    stripergirl Member Posts: 10

    Tinkerer

    It is rechargeable, so I charged it and tried again but won't recognize the Blue Tooth speaker!!!!
  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    Answer ✓
    Do you have another BT device to scan for? Jack E/NJ

    Jack E/NJ

  • stripergirl
    stripergirl Member Posts: 10

    Tinkerer

    Yes an Amazon Alexa, doesn't find that either!!
  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    Have you tried turning BT off and on again? Have you tried completely turning the Chromebook off and on again? Jack E/NJ

    Jack E/NJ

  • stripergirl
    stripergirl Member Posts: 10

    Tinkerer

    Yes tried that too!!!! I'll try it again shutting chromebook
  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    Let us know after it boots up again. Jack E/NJ

    Jack E/NJ

  • stripergirl
    stripergirl Member Posts: 10

    Tinkerer

    Ok both shut down and still not pairing!!
  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    Try a hardware reset as follows. Shut machine completely off. Then press & hold refresh key while tapping the power button. Sign in after the machine starts. Jack E/NJ

    Jack E/NJ

  • stripergirl
    stripergirl Member Posts: 10

    Tinkerer

    Didn't work!!
  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    A powerwash factory reset is about the best way to rule in or rule out a BT hardware failure. Backup any personal files you have on a USB stick. Then follow these instructions
    1. Sign out of your Chromebook.
    2. Press and hold Ctrl + Alt + Shift + R.
    3. Select Restart.
    4. In the box that appears, select Powerwash and then Continue.
    5. Follow the steps that appear and sign in with your Google Account.
      Note: The account you sign in with after you reset your Chromebook will be the owner account.
    6. Follow the onscreen instructions to set up your Chromebook

    If a factory reset doesn't resolve the issue, then it's likely the BT adapter has failed.

    Jack E/NJ

    Jack E/NJ