Examples: Monday, today, last week, Mar 26, 3/26/04

Acer Aspire ES 15 Series super slow

moonweezmoonweez Posts: 30Member Enthusiast
Acer Aspire ES 15 Series ES1-572-33BP 15.6" Laptop, Windows 10 Home, Intel Core i3-7100U Processor, 4GB RAM, 1TB Hard Drive

I've had this since June 2017. I don't store much on it. It slowed just a few months after I bought it. I've factory reset it a couple of times which improves speed only for a week or two. What can I do?
«134

FAQ & Answers

  • JackEJackE Posts: 17,056ACE Trailblazer
    Uninstall, don't just disable, any non-Microsoft antivirus scanners. Microsoft Defender and Malicious Software Removal tool is all you need and are automatically installed. If you perform another re-set, please note approximately when it starts slowing down again because we can try to use Control Panel 'create a restore point' app to determine the cause. Accordingly please make sure 'system protection' is turned on in the 'create a restore point' app. Jack E/NJ
  • moonweezmoonweez Posts: 30Member Enthusiast
    Thank you. Turns out from my last factory reset I never re-installed AVG. So, there has been no other antivirus on there for a couple of months at least. This is an interesting discovery . . . I brought the laptop to work with me today to work on this. So far speed has not been a problem and things aren't freezing/sticking for 10 minutes while a page struggles to load like at home! Any insight about that?
  • JackEJackE Posts: 17,056ACE Trailblazer
    Open Device Manager when you get home. Click Network Adapters folder. Right click the WIFI adapter. Click 'properties'. Click 'advanced' tab. Click 'preferred band'. If 'no preference' is listed, try 2.4GHz first. If no joy, then try 5GHz. If either 2.4 or 5 is listed, try 'no preference' or the other band. Jack E/NJ
  • moonweezmoonweez Posts: 30Member Enthusiast
    This is so strange. Since I had the thing at work and then brought it home it's been behaving fine. It hasn't worked well at all in over a year! I will go through your steps too. 
  • JackEJackE Posts: 17,056ACE Trailblazer
    Try to find out if work is either operating on the 5GHz or 2.4GHz band. Then you can change it at home. It's not unusual for the automatic preferred band to get messed up like this particularly for routers that are ~5 years old. Jack E/NJ
  • moonweezmoonweez Posts: 30Member Enthusiast
    I can't believe I've been fighting with this computer for this long and it wasn't the computer, lol. Wish I had some here sooner (duh).  I have the setting on 2.4 and so far so good. Thank you very much JackE!!
  • moonweezmoonweez Posts: 30Member Enthusiast
    Spoke to soon apparently. It's back to its old tricks. Takes Chrome pages forever to load/unstick. Screen first stays white for a while with favorites and address bar visible on top. Then screen turns black with white banner in place of address/favorites bar. Then screen goes back to white and eventually tabs become functional. iTunes loading and switching into Store pretty slow as well. I've had it on 2.4g. Didn't try it for long on 5g because when I initially compared them, 2.4 was better. I didn't go back to 5g last night because getting into the settings was also painfully slow. The gear would appear but froze for a very long time when clicking on it. Cortana also not functioning unless I wait several minutes.
  • JackEJackE Posts: 17,056ACE Trailblazer
    Open Task  Manager. Watch  CPU, HDD & Network usage for several minutes while you're doing nothing and the system is supposed to be idling. Jack E/NJ
  • moonweezmoonweez Posts: 30Member Enthusiast
    If idling means there is no activity at all, that's not happening.  I attached screen capture for all 3 after letting them run for several minutes each. There were a couple of times when Network screens were blank, but this is what they all looked like in general.
  • JackEJackE Posts: 17,056ACE Trailblazer
    Looks good. Now what happens to TaskManager when you fire up chrome and start loading pages. Jack E/NJ
  • moonweezmoonweez Posts: 30Member Enthusiast
    Task Manager usually functions fine. In fact I often start that up to try to kick Chrome out of its freeze. Sometimes it works, sometimes it doesn't. It never indicates that Chrome is not responding. (Is that what you mean by what happens to Task Manager?) Other than that I don't know what the workings of all the processing means so I wouldn't be able to tell just be looking if something is running slower than it should be. If that makes any sense.
  • JackEJackE Posts: 17,056ACE Trailblazer
    I'm looking for CPU and Disk usage in TaskManager when Chrome is loading pages slowly? Jack E/NJ
  • moonweezmoonweez Posts: 30Member Enthusiast
    Ok. I have the device with me today at work and it's working fine. I'll see if it acts up again at home and will try to capture that processing.
  • JackEJackE Posts: 17,056ACE Trailblazer
    OK. I'm also interested in seeing if the RAM memory usage in TaskManager starts to rise when things start to slow down. Jack E/NJ 
  • moonweezmoonweez Posts: 30Member Enthusiast
    I can't say if this happens every time but yesterday it was working fine in the morning. I left it for a few hours and when I came back everything was frozen and was slow again. Task manager was slow to open as well but seemed to eventually kick things out of the frozen state. I have noticed it doesn't seem to matter if I close the laptop or leave it open. 
     
  • moonweezmoonweez Posts: 30Member Enthusiast
    To clarify, I mean when I come back to use the device after I have left it for a few hours, it doesn't seem to matter if I've left it open or if I've closed it. I used to wonder if closing it put it into a hibernation mode and that's why it was getting stuck. So far today the speed is fine.
  • JackEJackE Posts: 17,056ACE Trailblazer
    OK, for less trouble, I think you want your ControlPanel power button and power plan apps to look like below. No hibernation mode anywhare. Jack E/NJ



  • moonweezmoonweez Posts: 30Member Enthusiast
    My settings match this. I assumed some sort of hibernation was happening when I closed the lid. Sleep I guess it's called.
  • JackEJackE Posts: 17,056ACE Trailblazer
    Hibernation mode is actually a shut off, not sleep mode. In theory, hibernation creates a file (hiberfil.sys) with all the current RAM and HDD settings before it shuts the machine completely off. Then on turning the machine back on, the boot process looks at hiberfil.sys and is supposed to load all the previous settings before it turned off. In theory. In theory sometimes doesn't work in practice.   :) Jack E/NJ  
  • Dummytest97Dummytest97 Posts: 33Member

    Tinkerer

    i got this problem before , always 100% disk usage,and solution is to change to SSD and your problem gone once and for all. trust me its working.
Sign In or Register to comment.

Who's Online203

Acer-Harvey
Acer-Harvey
Acer-Manny
Acer-Manny
Alez_Curquejo
Alez_Curquejo
Balatekie
Balatekie
Bounthy
Bounthy
Erika_E
Erika_E
EsaltoJr
EsaltoJr
Gawain
Gawain
InfoQubeIM
InfoQubeIM
JackE
JackE
Jhjh6980
Jhjh6980
JUANCVS
JUANCVS
KCU
KCU
luqueisgabriel
luqueisgabriel
MaClane
MaClane
manuelrv28
manuelrv28
Mexolotl
Mexolotl
NelsonCesar
NelsonCesar
Saul1998
Saul1998
TECH_MAN
TECH_MAN
+183 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Member Highlight

We would like to feature andylb as a destacated member in the Acer Community. With his dedication and support efforts, andylb has become a Valued Contributor . On behalf of the Acer Community team and all our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1004

Total Points:2567

Total Accepted Answers: 123

andylb Valued Contributor
Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.