Hi my Acer aspire a315-21-99e5 is having issues with the screen glitching

Dankmemes187
Dankmemes187 Member Posts: 3 New User
edited September 2023 in 2019 Archives
the whole screen gets lines running horizontal and becomes unusable. if i close the laptop it will become normal again. the problem happens usually when i adjust the angle of the display. i saw another test to press on the screen with your finger and this causes no problems.

Answers

  • Jack22
    Jack22 ACE Posts: 4,007 Pathfinder
    @Dankmemes187
    It might the problem with the Hinges. The wires that are connected to the display part.
    So suggest you to contact Acer support and send it for repair

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  • Kev0806
    Kev0806 Member, Parts Partner Posts: 89 Authorized Parts Partner
    @Dankmemes187
    Based on our Experience it sounds like you either have a kink in your display cable or it is not connected properly either in the back of the LCD or on the MB itself. If your unit is still under warranty I would recommend sending into Acer directly. 


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  • Dankmemes187
    Dankmemes187 Member Posts: 3 New User
    Kev0806 said:
    @Dankmemes187
    Based on our Experience it sounds like you either have a kink in your display cable or it is not connected properly either in the back of the LCD or on the MB itself. If your unit is still under warranty I would recommend sending into Acer directly. 


    thanks kev i will probably fix it myself seems like a easy fix!
  • Kev0806
    Kev0806 Member, Parts Partner Posts: 89 Authorized Parts Partner
    @Dankmemes187
    Sounds good, if it turns out the part is broken let me know we can help you source the part. Have a Great Day and good luck !! 
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  • Dankmemes187
    Dankmemes187 Member Posts: 3 New User
    edited May 2019
    Kev0806 said:
    @Dankmemes187
    Sounds good, if it turns out the part is broken let me know we can help you source the part. Have a Great Day and good luck !! 
    I unplugged and reassembled display cable at the screen, and powered on. the display color was distorted, repeated 5 x same result. finally i reassembled the screen bezle, color was no longer distorted. Im still having issues when adjusting the angle of the screen. (it seems the bezle is keeping pressure to the broken wire to keep it from shorting out)so yes a link would be great
  • Kev0806
    Kev0806 Member, Parts Partner Posts: 89 Authorized Parts Partner
    Can you provide me the serial number of your machine? Just so I can make sure I get you the correct part. Just PM Me. 
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  • Kev0806
    Kev0806 Member, Parts Partner Posts: 89 Authorized Parts Partner
    @Dankmemes187
    Here is the link to where you can get the Acer original part. 

    https://sourceitstore.com/products/acer-original-edp-assy-lcd-cable-50-gnpn7-006

    Please let me know if you have any other questions.
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