Boot priority reverts each restart?

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Scotthew
Scotthew Member Posts: 8

Tinkerer

edited November 2023 in 2019 Archives
I installed an SSD into the spare 2.5" slot on my Helios 300. On the next boot Windows didn't load. I went into the UEFI and found that the new SSD was top of the boot priority order instead of the m.2 with the OS.

Nbd, switched the order back, F10, save and exit. Windows loads fine! However, on the next restart Windows doesn't load again. Back to UEFI, lo and behold, the boot order had reset itself again with the SATA back on top. Nothing I've tried can get the setting to hold through a restart. I tried disabling Fast Boot and then disabling Secure Boot (which required BitLocker recovery). Disabled fast startup in Windows power options. Not sure what else to try.

Thanks!

Best Answer

  • Scotthew
    Scotthew Member Posts: 8

    Tinkerer

    Answer ✓
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    Hopefully I'm not celebrating too soon, but I think I finally fixed this. Acer posted a 1.26 version of the BIOS/UEFI on May 14th. The patch notes only say, "Fix F9 load default then save & shutdown will power on issue," which seems unrelated, but I flashed it anyways. Since then the m.2 drive has maintained boot priority after several restarts!

Answers

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited May 2019
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    Have you tried a battery power drain let i rest for awhile and after connect to AC again load bios setup defaults then boot into bios again for the second time to set the boot order and save to see if it fixes it ? if the bios still not saving could be the cmos battery which its very weird as the cmos batteries usually last for years


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Scotthew
    Scotthew Member Posts: 8

    Tinkerer

    Options
    xapim said:
    Have you tried a battery power drain let i rest for awhile and after connect to AC again load bios setup defaults then boot into bios again for the second time to set the boot order and save to see if it fixes it ? if the bios still not saving could be the cmos battery which its very weird as the cmos batteries usually last for years
    It's a brand new purchase, so that would be disappointing if it's the CMOS battery. I'll unplug the AC adapter and drain the battery tonight and see if your suggestion works.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Scotthew said:
    xapim said:
    Have you tried a battery power drain let i rest for awhile and after connect to AC again load bios setup defaults then boot into bios again for the second time to set the boot order and save to see if it fixes it ? if the bios still not saving could be the cmos battery which its very weird as the cmos batteries usually last for years
    It's a brand new purchase, so that would be disappointing if it's the CMOS battery. I'll unplug the AC adapter and drain the battery tonight and see if your suggestion works.
    After the battery power drain let it rest for 1h or so then try what i suggested above and yes if its brand new as i said its very weird might be just a bug in the bios probably if the problem still persists after check if is there a bios update available for your model might fix it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Scotthew
    Scotthew Member Posts: 8

    Tinkerer

    edited May 2019
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    No luck. I let the battery drain down till it shut itself off. Then waited about 90 min. Booted into UEFI and loaded the default settings. Restarted and changed the boot order again. Saved and exited and Windows loaded. Restarted and Windows didn't load. The boot order reverted back to prioritize the SATA drive again.

    I'm not sure it's CMOS related because other settings in UEFI don't change after I save them, such as disabling Fast Boot or Keyboard Lighting Timeout. The only setting that gets changed after loading Windows once is the boot priority order. So frustratring.

    I'm using version 1.25 of the InsydeH20 Setup Utility, which should be the latest as of 3/20/19.


    Any other thoughts on what to try?
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
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    Try the below way, via windows, and see if that helps:
    https://www.thewindowsclub.com/change-boot-order-in-windows


    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
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    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • Scotthew
    Scotthew Member Posts: 8

    Tinkerer

    Options
    sri369 said:
    Try the below way, via windows, and see if that helps:
    https://www.thewindowsclub.com/change-boot-order-in-windows


    No luck.  That article just describes how to get into the UEFI in a roundabout way.


    Anyone else have problems when adding a 2.5" storage drive to the Helios 300?
  • Scotthew
    Scotthew Member Posts: 8

    Tinkerer

    Answer ✓
    Options
    Hopefully I'm not celebrating too soon, but I think I finally fixed this. Acer posted a 1.26 version of the BIOS/UEFI on May 14th. The patch notes only say, "Fix F9 load default then save & shutdown will power on issue," which seems unrelated, but I flashed it anyways. Since then the m.2 drive has maintained boot priority after several restarts!
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Glad you got it finally sorted :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/