My Nitro 5 has been resetting for 12 hours now

Farahat53
Farahat53 Member Posts: 1 New User
edited November 2023 in 2019 Archives
I tried to reset my laptop and it stuck at 40 percent for several hours
What should I do 

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi @Farahat53,

    Sorry to know that reset process takes long time. Normally the "PC Reset" should take 2 hrs to 3 hrs. In some case, this may go up to 6 hrs. However, it shouldn't take 12 hrs to complete. Even after 12hrs, do you see a wheel spinning in your computer or is it a complete frozen screen? 

    If you still see an active screen, then it might be HDD issue due to bad sectors in it. At that point, you need to contact Acer Technical Support in your region https://www.acer.com/worldwide/ for repair options.  
     :) If you think I've answered your question, please hit the Accept Answer:)