Windows 10 (x64) freezes on Spin SP513-52N. How can I fix it?

bva
bva Member Posts: 3 New User
edited November 2023 in 2019 Archives
The system freezes after turn off the display when the power apdapter is on and the power settings is maximum performance.
I can turn off SP513-52N by holding the power button only.
There are no entries in the Windows journal about it.
If I disable the shutdown of display, laptop running on the power adaptre fine and doesn't freeze.
Also, when SP513-52N running on the battery it works fine and dousn't freeze when display turn off.

Can someone come across this? Please help.

Best Answer

  • bva
    bva Member Posts: 3 New User
    edited May 2019 Answer ✓
    JackE said:
    OK. I'll keep my fingers crossed for you. That's an unusal cause though. Jack E/NJ
    It seemed to me, but not...
    When laptop works from the adapter, then from the battery, then from the adapter - again system freezes...
    It seems to me that the disable of turn off the display when the laptop is running on battery solves the problem...
    I'm watching and keep in mind your advice, because I need  hibernate.

Answers

  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in the left pane. Make sure all setting are set to sleep, none hibernate or shutdown. Jack E/NJ


    Jack E/NJ

  • bva
    bva Member Posts: 3 New User
    edited May 2019
    JackE said:
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in the left pane. Make sure all setting are set to sleep, none hibernate or shutdown. Jack E/NJ
    Thanks. But, the laptop froze before went to sleep...
    Seem to me, I found the cause.
    It's the dirver - "TP-LINK NetUSB MasterBus" of "TP-LINK USB Printer Controller Utility".
    I installed the newest one and, seems to me, the problem was gone.
    Also I installed the newest drivers of Intel Management Engine Interface, Dynamic Platform and Thermal Framework.
    Now, I'm watching and keep in mind your advice!


  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    OK. I'll keep my fingers crossed for you. That's an unusal cause though. Jack E/NJ

    Jack E/NJ

  • bva
    bva Member Posts: 3 New User
    edited May 2019 Answer ✓
    JackE said:
    OK. I'll keep my fingers crossed for you. That's an unusal cause though. Jack E/NJ
    It seemed to me, but not...
    When laptop works from the adapter, then from the battery, then from the adapter - again system freezes...
    It seems to me that the disable of turn off the display when the laptop is running on battery solves the problem...
    I'm watching and keep in mind your advice, because I need  hibernate.