which vendor's touchpad driver to download for my Helios Predator 300 (PH 315-51)

ankkol2011
ankkol2011 Member Posts: 28 Enthusiast WiFi Icon
edited November 2023 in 2019 Archives
Actually, there  is a problem in the Touchpad of m laptop and its showing a sign on startup that the touchpad is not available. I know that its an issue with the driver of the touchpad but when I want to download the tochpad driver from the Acer website its giving me 2 options 
1) Touchpad driver from vendor:- Synaptics 
2) Touchpad driver from vendor:- ELANTECH

plz help.

Best Answer

  • ankkol2011
    ankkol2011 Member Posts: 28 Enthusiast WiFi Icon
    Answer ✓
    Thankyou all for helping .But it was a sill mistake from my side .I just turned off the touchpad using the Fn+F7 key .. Extremely sorry for bothering all of you on such a silly issue,,☹☹

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    What does Device Manager show you?

    Trying to do my best here - Your happy Predator owner =)!
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    @XdxD On most Predator 300 models, like my G3-572, touch pad does not show up under device manager.

    @ankkol2011 You can install both, it would install the drivers, but won't harm since the hardware isn't there.
    On my G3-572, i first installed elan and then synaptics - and it ended up showing up Synaptics.


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  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    sri369 said:
    @XdxD On most Predator 300 models, like my G3-572, touch pad does not show up under device manager.

    @ankkol2011 You can install both, it would install the drivers, but won't harm since the hardware isn't there.
    On my G3-572, i first installed elan and then synaptics - and it ended up showing up Synaptics.


    Like the Bluetooth driver. I installed both Intel's and Qualcomm's and later, only Qualcomm's shows up. Got it!
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Yup on win10 it will only show up hid devices not even the brand as its the ms drivers on mine


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
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    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
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    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Actually, there  is a problem in the Touchpad of m laptop and its showing a sign on startup that the touchpad is not available. I know that its an issue with the driver of the touchpad but when I want to download the tochpad driver from the Acer website its giving me 2 options 
    1) Touchpad driver from vendor:- Synaptics 
    2) Touchpad driver from vendor:- ELANTECH

    plz help.
    If you have enough bandwidth, download and install both. Correct one will then show up for you in Device Manager
    Trying to do my best here - Your happy Predator owner =)!
  • ankkol2011
    ankkol2011 Member Posts: 28 Enthusiast WiFi Icon
    Answer ✓
    Thankyou all for helping .But it was a sill mistake from my side .I just turned off the touchpad using the Fn+F7 key .. Extremely sorry for bothering all of you on such a silly issue,,☹☹
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    xapim said:
    Yup on win10 it will only show up hid devices not even the brand as its the ms drivers on mine
    It turned out that Acer never provided the touchpad driver for G3-572 on support side. I had to use the G3-571's driver.
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Thankyou all for helping .But it was a sill mistake from my side .I just turned off the touchpad using the Fn+F7 key .. Extremely sorry for bothering all of you on such a silly issue,,☹☹
    Happens.
    Trying to do my best here - Your happy Predator owner =)!