G3-572-74MX - Predator Helios 300 heat issues

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  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited June 2019
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    rannuel07 said:
    I got the exact same problem too. Just bought this helios 300 6 days ago. Tried to do some gaming with PES 2019 and Assassins Creed Odyssey, then it turned up to 97 °C, even 98 after longer playing time. I have tried to undervolt using intel xtu, but nothing changed. Please help 😢
    Its hard to ask the cs here since its eid here right now. My model number is PH315-51
    Dont use intel xtu uninstall it completely reboot and install TS instead (dunno why ppl still keep using xtu its a bit useless)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • tiagobarroso5151
    tiagobarroso5151 Member Posts: 21 Troubleshooter
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    Hm ok guys il head to the store where i bought it, and ask them what they can do
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited June 2019
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    Hm ok guys il head to the store where i bought it, and ask them what they can do
    Probably the answer you will get in the store will be nothing theres nothing wrong with it they will say those temps are normal (yes normal for barbecue) everyone knows stock thermal paste especially on gaming laptops its useless and if bad applied even worse all gaming laptops no matter what brand have heating issues and the Predators have even less than other brands where they would sacrifice the performance by lowering the settings in the locked bios to lower the temps down the Predators have heating issues yes they have but Acer doesnt sacrifice the full preformance in order to lower it down because its easily fixable by the end user and at the end when properly done they are beasts


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • tiagobarroso5151
    tiagobarroso5151 Member Posts: 21 Troubleshooter
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    Só what should i exactly do bcs i dont understand how to manage the pc componentes like open and aply thernal paste etc... Whats the best option? Also they cant tell me 97° its normal it was literaly burning my hand
  • Commodore_1995#
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    You can buy an excellent thermal paste and ask Acer technical support if they would apply this new thermal paste if you shipped the notebook to the Acer service center using the laptop warranty, arguing that the notebook is overheating !
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • tiagobarroso5151
    tiagobarroso5151 Member Posts: 21 Troubleshooter
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    What if i send a text to the acer now só they can tell me if they apply?
  • Commodore_1995#
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    Sim meu amigo! você perguntar para o suporte técnico da Acer em Portugal, se eles podem reaplicar a pasta térmica! 
    Yes, you ask for the technical support of Acer in Portugal, if they can reapply the thermal paste!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)