Aspire V3- 771G Battery does not charge

Bat8

Hello everyone,

I have an Acer Aspire V3- 771G Laptop (exact model 53238G1TMakk) which still has it's original, removable battery (model AS10D31). I it bought in October 2013. For quite some time now, the battery doesn't charge anymore. The laptop is working when the charger is connected, in which case it doesn't matter wether the battery is removed or not. If the battery is not removed, the system says the battery is at 0% and charging. However, it doesn't charge. The 0% appear to be accurate, as the laptop doesn't work at all when the charger is not connected.

The problem first accured after a small automatic Windows update (the ones you get from time to time). Sadly, I do not know the name or the date of this paticular update.

I'm not sure wether the problem is a hardware issue caused by a broken battery or a software issue connected to the update.

From the day I bought the laptop to the day this problem occured, the battery always ran out pretty fast (I estimate it only took about 1 1/5 hours even if I only used a text program), which is why I usually kept in on the charger while using it even if the battery was fully charged. I would not be surprised if the battery was broken after 5 years of use and the "timing" with the update was just a coincidence.

In case it matters: When I bought it, the laptop had Windows 8 pre-installed, and about a year later, I installed the free upgrade to Windows 8.1. However, I did NOT get the Windows 10 upgrade, the laptop still runs on Windows 8.1

MaClane

Good afternoon Bat8 !

Perform the following procedures:

CALIBRATION AND BATTERY RESET

First, disable Quick Start in the power options and disconnect the notebook from the power outlet.




BATTERY CONTROLLER RESET
Access the device manager and look for the "acpi-compatible control method battery driver" and "Microsoft AC Adapter" and give it up.
Then restart the notebook for Windows to reinstall and remove any errors.




Process to reset the battery

    Disconnect the power adapter.
    Locate the hole to reset the battery in the bottom of the computer.
    He inserted a small clip into the hole. Hold the reset button for 05 seconds.
    Let the computer rest for 5 minutes without power.
    Plug in the power adapter and turn on the system.




External Battery Pack

If your notebook has an external battery, proceed as follows:
1- Unplug the appliance from the mains and then disconnect the battery.
2- Press the power button for thirty seconds, so that the static power is dissipated.
3 - Replace the battery and turn the unit on.

Process for calibrating the battery

For this, you must turn off the device and give a 100% charge.
Then unplug and use the battery until the battery runs out.
Reload it as before.
Repeat the process 3 times so that all cells are fully calibrated.

Power Outage Button

The interrupt button not being pressed correctly may generate this problem.

There is a power interrupt button:




If it is not pressed down or the case is misaligned, errors may occur.
Check the same and use something like a layer of insulation tape to force and press this button correctly.

On the cover there is a projection that must press the button.
Use electrical tape or something to force more pressure on this button.

Bat8

Hello MaClane,

thank you for your answer! However, even though I went through the entire list and tried everything you suggested, the problem remains.

MaClane

Ever tested whether the device works normal without the battery?
Have you tried another charger yet?

Bat8

The device works completely normal without the battery. I do not have any other charger, so I never tried one.

MaClane

It would take at least 2 tests to make sure:
Another battery and another charger.

JNR20

Hi,

Please my laptop doesn't on. When I connect the charger the charging light doesn't show and so when I try to boot it it doesn't come. It only comes after about a month. It started with about 3 to 5 days and then weeks and now month. Please can someone help me with what's is wrong with the machine?

And also when it comes on, it locks automatically immediately after booting it and this happens about 4 to 5 times before it becomes stable. 
Please might the problem be?