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    • Helios 500 Ryzen 2700 hasn't updated since purchase ???

    Member Posts: 5

    Tinkerer
    edited November 2023 in 2019 Archives
    I got the Helios 500 Ryzen 2700 with the RX56 on release last year all I have done is upgraded the storage and it's been fine until the last few weeks. I have noticed there hasn't  been any updates to the cpu or gpu since I forst started up. Windows does it thing and updates itself but on the AMD side things are not looking good. I have also started having problems with the Predator sense not loading beause I dont have Ryzen master when I clearly do. I have tried unistalling/installing both but the seem to be working against each other and not with. The lack of AMD update options on the Radeon settings is slightly worrying as I've had this laptop nearly 6 months now. Am I missing something ?

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    • ACE Posts: 98,343 Trailblazer
      Answer ✓
      About the predator sense, uninstall the current version! Then download this version and install this file: https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Predator_3.00.3004_W10x64_A.zip?acerid=636680120936794949&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PH517-61&OS=ALL&LC=pt&BC=ACER&SC=PA_3#_ga=2.209329937.203756701.1523479791-1187228471.1523479791
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 5

      Tinkerer
      I unistalled the current sense software and installed through your link but now the predator sense logo just keeps flashing and my fans are dead. I have tried many time uninstalling and installing but it's still stuck. 
    • ACE Posts: 98,343 Trailblazer
      Have you tried reinstalling windows 10 by pressing al + f10 before the Acer logo?
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 

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