Does the Acer A515-51G-85H have a Bluetooth module from Intel or Atheros?

Jan_D
Jan_D Member Posts: 2 New User
edited September 2023 in 2019 Archives
Hi there, I seem to be having a driver-related issue with my particular notebook and the latest version of Windows 10 that is causing the Bluetooth module in my notebook to become disabled and unrecognized in Device Manager. Instead, I get the message  "Unknown USB device (Device Descriptor Request Failed)" in Device Manager. I can get the Bluetooth module to work again for a day or 2 after reinstalling Windows 10, but this seems to lead back to the same problem after a certain Windows update is applied. 

I'm almost certain this is a driver-related issue between the vendor responsible for my bluetooth module and Microsoft, possibly due to the latest version of Windows 10 being released too early before vendors could release compatible device drivers.  

Is there anyway I can report this to Acer? 

Thank you for taking the time to read and reply.

Answers