I can't log into my computer it's not accepting my security question answers to change my password

Taurustreasure
Taurustreasure Member Posts: 1 New User
edited September 2023 in 2019 Archives
I cant log into my computer  I put in my password and it's not working   what do I do

Please help

Answers

  • Jack22
    Jack22 ACE Posts: 4,007 Pathfinder
    @Taurustreasure
    Try to do a reset on the unit, so that it will fix, but will wipe off all data.
    1. From the login screen, click the power icon in the lower right corner of the screen.
    2. Hold the Shift key while you click Restart.
    3. Click Troubleshoot.
    4. Select Reset Your PC.
    5. Click Remove everything.
    6. After your computer reboots, click Just remove my files.
    7. Click Reset.


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  • JackE
    JackE ACE Posts: 44,852 Trailblazer

    Make sure caplocks and numlocks keys aren't activated. Jack E/NJ

    Jack E/NJ