Will the Helios 300 work with the Oculus Rift S?

MinisterNarwhal
MinisterNarwhal Member Posts: 6 New User
edited November 2023 in 2019 Archives
So, I've recently been considering buying a VR headset, and seeing as the Oculus Rift S is expected to release tomorrow, I wanted to know if this new headset would be worth purchasing. In anticipation of this, I asked elsewhere about whether or not my laptop, the Acer Predator Helios 300, would work properly with the Rift S. I was given this answer:

Unfortunately, there is not (a way to use the Rift S with this laptop). I looked into it because I was excited to get the Rift S and use it on the Helios 300, but they are fully incompatible. It's a hardware issue, the Helios 300's HDMI port simply does not have the speed to feed data to the mini-display port on the Rift S. And for whatever reason, Acer did not include mini-display capabilities in the Helios 300's USB-C port. The Rift S will not work on this laptop.

Is this true? I'd be really disappointed if the laptop I bought with hopes of being able to use virtual reality with it would no longer be capable just because of a hardware issue.

Answers

  • Have you downloaded this tool to check compatibility with your notebook? https://ocul.us/compat-tool
    what is the exact model of your notebook? Example an515-571-75kz! Also, from what I checked out at this link, this virtual reality device uses the usb 3.0 port and not the usb 3.1 port: https://www.oculus.com/rift-s/
    The problem is that the helios 300 models have a first generation usb port 3.1 and so it is not possible to connect any type of monitor or any adapter on this port...
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  • MinisterNarwhal
    MinisterNarwhal Member Posts: 6 New User
    Have you downloaded this tool to check compatibility with your notebook? https://ocul.us/compat-tool
    what is the exact model of your notebook? Example an515-571-75kz! Also, from what I checked out at this link, this virtual reality device uses the usb 3.0 port and not the usb 3.1 port: https://www.oculus.com/rift-s/
    The problem is that the helios 300 models have a first generation usb port 3.1 and so it is not possible to connect any type of monitor or any adapter on this port...
    Thank you for the response! No, I haven't downloaded that tool, the tool that I downloaded was the one that's available on Steam. I'll try that one and see what it says. I'm not at home right now, so I currently can't find out the model number . However, when I get home, I'll get the model number to you as soon as possible. I'll probably be able to get this info in around five hours.
  • Ok my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • MinisterNarwhal
    MinisterNarwhal Member Posts: 6 New User
    So, I ran the Oculus diagnostics, and it's saying I have the required USB ports for the Rift S, plus the required everything else. Am I all good then? Also, the laptop's model is the Predator PH315-51.
  • My question, is that this device requires a video output port display! This notebook does not have this entry and has a first generation 3.1 usb port! The hdmi port is 2.0!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    I think your good with a 1060.

    It's only the HP that the 1060, 1070, 1080 are having issues with the higher resolution so the Rift S should be fine.

    Keep in mind on a 1060 you will not be running max graphics settings.

    P.s - I have the Samsung Odyssey HMD + and the 1060 works fine with it.
    - Hotel Hero
  • @Red-Sand Does this device also work with the gtx1050ti?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MinisterNarwhal
    MinisterNarwhal Member Posts: 6 New User
    My question, is that this device requires a video output port display! This notebook does not have this entry and has a first generation 3.1 usb port! The hdmi port is 2.0!
    So will this laptop not work with the Rift S then?
  • I'm not sure as it requires a port display port for video output! In addition, this model has a first-generation 3.1 usb port, which does not allow viewing on an external monitor!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    edited April 2019
    1050ti is not powerful enough for VR

    @egydiocoelho
    - Hotel Hero
  • @Red-Sand I know that the nvidia driver informs that the gtx1050ti is not compatible with VR! However, by running this program, you have been informed that the gtx1050ti meets at least the minimum requirements, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MinisterNarwhal
    MinisterNarwhal Member Posts: 6 New User
    I'm not sure as it requires a port display port for video output! In addition, this model has a first-generation 3.1 usb port, which does not allow viewing on an external monitor!
    So, is there an adapter or something I could purchase so that the headset would work with this laptop?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited May 2019
    @egydiocoelho pretty sure the 1050ti wont run VR doesnt have enough memory for it minimum 6gb for vr i gues the oculus rift detection software has a bug and someone should warn the devs about it to avoid ppl with 1050ti's buying the set and then have it refunded as it will not work :) 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • This was my question @xapim! Now, as ph315-51 from colleague @MinisterNarwhal owns the gtx1060 video card, do you think the ph315-51 model will accept the Oculus Rift S?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited May 2019
    Technically all 1060 should support the oculus but personally before i would buy it i would contact them to find out more about it

    and regarding the minimum requirements this is what they state:

    Meets or exceeds the minimum system specs. If your computer meets or exceeds the minimum system specs, you should be able to run the Rift, but you may come across problems that we won't be able to fix.

    so no guarantee there


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • MinisterNarwhal
    MinisterNarwhal Member Posts: 6 New User
    xapim said:
    Technically all 1060 should support the oculus but personally before i would buy it i would contact them to find out more about it

    and regarding the minimum requirements this is what they state:

    Meets or exceeds the minimum system specs. If your computer meets or exceeds the minimum system specs, you should be able to run the Rift, but you may come across problems that we won't be able to fix.

    so no guarantee there
    Ok, so before I actually go about buying an Oculus, I should try to contact them and see if my model works with it, correct?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    xapim said:
    Technically all 1060 should support the oculus but personally before i would buy it i would contact them to find out more about it

    and regarding the minimum requirements this is what they state:

    Meets or exceeds the minimum system specs. If your computer meets or exceeds the minimum system specs, you should be able to run the Rift, but you may come across problems that we won't be able to fix.

    so no guarantee there
    Ok, so before I actually go about buying an Oculus, I should try to contact them and see if my model works with it, correct?
    Yes always check first because as they state in their conditions (you should be able to run the Rift, but you may come across problems that we won't be able to fix.) so yeah always make sure its guaranteed 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    I have to edit my previous response as I did not notice the Display Port requirement (my fault for not reading entire post sorry).

    Since HDMI can't upscale to DP and using a USB to DP converter probably doesn't have enough bandwidth (plus the latency would be huge) it does not appear the 2017-2018 Helios 300 models will be able to use this VR model.
    - Hotel Hero
  • Chababy753
    Chababy753 Member Posts: 1 New User
    No it won't , Helios 300 doesn't support the same ports that Oculus rift s does and adaptors won't work since the port don't count with the requirements.