Some keyboard keys not working.

I have a Acer Aspire 5 A515-51G which is still in warranty period.

I've sent it for repair 4 times now and I don't know what to do next.
The problem is that it's keyboard is not working fine. Sometimes some specific keys don't work (no matter how hard you press). 

3 times the keyboard has been replaced by the engineer and 2 times I reinstalled windows still the same problem. 

Keyboard gets replaced, works perfectly fine for 4 days and then the same problem with the same keys. Sometimes they'd work and most of the times they don't work.

Tried updating drivers, BIOS etc still nothing.
This last time even the motherboard got replaced by the engineer still same problem.

What should I do now Except selling it or asking Acer for another piece. And how should I ask them for a replacement piece?!

Best Answer

  • JackEJackE ACE Posts: 26,214 Trailblazer
    Accepted Answer
    The keyboard ribbon cable connector on the mainboard probably should be re-seated a few times to clean its contacts. The bottom cover and battery must be removed to access this connector. Jack E/NJ


    Jack E/NJ

FAQ & Answers

Sign In or Register to comment.

Who's Online812

7ama
7ama
Acer-Ingrid
Acer-Ingrid
AndrewMB
AndrewMB
billsey
billsey
Blazian
Blazian
Boronet
Boronet
brummyfan2
brummyfan2
christy1
christy1
cns
cns
gcmartin
gcmartin
horiapuscuta
horiapuscuta
JackE
JackE
jesuscabarcas
jesuscabarcas
Leostat
Leostat
Meaorvvv
Meaorvvv
mosheyagami
mosheyagami
MrTechx
MrTechx
Nizerio
Nizerio
PlaymakerMx
PlaymakerMx
Rinox
Rinox
Tachi13
Tachi13
Vitalio
Vitalio
+790 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos