Battery 0% available plugged in, not charging on acer aspire 5 A517-51G-52UV

toby88

No solution from forum helped.
Bios Update not possible, since it requires at lest 25% of battery power.
Could not remove battery since not removable.
Cannot call Acer support since it's sunday.

Model is A517-51G-52UV
I'm angry, I will have to return this new device. DOA.

Thank you if you have further ideas.
Done:
Uninstall Battery Devices/drivers from system.
Reset Bios to Default.
PIN reset of battery.

MaClane

Good Morning toby88 !

Any Acer device can remove the battery, even the internal ones.
Perform all of the procedures below:

CALIBRATION AND BATTERY RESET

First, disable Quick Start in the power options and disconnect the notebook from the power outlet.




BATTERY CONTROLLER RESET
Access the device manager and look for the "acpi-compatible control method battery driver" and "Microsoft AC Adapter" and give it up.
Then restart the notebook for Windows to reinstall and remove any errors.




Process to reset the battery

    Disconnect the power adapter.
    Locate the hole to reset the battery in the bottom of the computer.
    He inserted a small clip into the hole. Hold the reset button for 05 seconds.
    Let the computer rest for 5 minutes without power.
    Plug in the power adapter and turn on the system.




External Battery Pack

If your notebook has an external battery, proceed as follows:
1- Unplug the appliance from the mains and then disconnect the battery.
2- Press the power button for thirty seconds, so that the static power is dissipated.
3 - Replace the battery and turn the unit on.

Process for calibrating the battery

For this, you must turn off the device and give a 100% charge.
Then unplug and use the battery until the battery runs out.
Reload it as before.
Repeat the process 3 times so that all cells are fully calibrated.

Power Outage Button

The interrupt button not being pressed correctly may generate this problem.

There is a power interrupt button:




If it is not pressed down or the case is misaligned, errors may occur.
Check the same and use something like a layer of insulation tape to force and press this button correctly.

On the cover there is a projection that must press the button.
Use electrical tape or something to force more pressure on this button.

toby88

MaClane said:

Good Morning toby88 !

Hi MaClane, thank you for your answer.
I tryed again all the steps.
This time I taped down the switch.
No way to make this battery charging.
I don't want to screw open the device, since it's brand new I will ask to replace it and will have to redo all the update jobs.

Have a nice day
Toby

Cccgeek

MaClane said:

Good Morning toby88 !

Any Acer device can remove the battery, even the internal ones.
Perform all of the procedures below:

CALIBRATION AND BATTERY RESET

First, disable Quick Start in the power options and disconnect the notebook from the power outlet.




BATTERY CONTROLLER RESET
Access the device manager and look for the "acpi-compatible control method battery driver" and "Microsoft AC Adapter" and give it up.
Then restart the notebook for Windows to reinstall and remove any errors.




Process to reset the battery

    Disconnect the power adapter.
    Locate the hole to reset the battery in the bottom of the computer.
    He inserted a small clip into the hole. Hold the reset button for 05 seconds.
    Let the computer rest for 5 minutes without power.
    Plug in the power adapter and turn on the system.




External Battery Pack

If your notebook has an external battery, proceed as follows:
1- Unplug the appliance from the mains and then disconnect the battery.
2- Press the power button for thirty seconds, so that the static power is dissipated.
3 - Replace the battery and turn the unit on.

Process for calibrating the battery

For this, you must turn off the device and give a 100% charge.
Then unplug and use the battery until the battery runs out.
Reload it as before.
Repeat the process 3 times so that all cells are fully calibrated.

Power Outage Button

The interrupt button not being pressed correctly may generate this problem.

There is a power interrupt button:




If it is not pressed down or the case is misaligned, errors may occur.
Check the same and use something like a layer of insulation tape to force and press this button correctly.

On the cover there is a projection that must press the button.
Use electrical tape or something to force more pressure on this button.

Thanks!! I was trying different boards and batteries all had the same blinking orange led... Then I found this post and the little switch! Thanks again!