Battery 0% available plugged in, not charging on acer aspire 5 A517-51G-52UV

toby88
toby88 Member Posts: 2 New User
edited August 2023 in 2019 Archives
No solution from forum helped.
Bios Update not possible, since it requires at lest 25% of battery power.
Could not remove battery since not removable.
Cannot call Acer support since it's sunday.

Model is A517-51G-52UV
I'm angry, I will have to return this new device. DOA.

Thank you if you have further ideas.
Done:
Uninstall Battery Devices/drivers from system.
Reset Bios to Default.
PIN reset of battery.

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning toby88 !

    Any Acer device can remove the battery, even the internal ones.
    Perform all of the procedures below:

    CALIBRATION AND BATTERY RESET

    First, disable Quick Start in the power options and disconnect the notebook from the power outlet.


    httpsikinja-imgcomgawker-mediaimageuploads--xWOn54Iw--c_scalef_autofl_progressiveq_80w_8001526844273443938480png

    BATTERY CONTROLLER RESET
    Access the device manager and look for the "acpi-compatible control method battery driver" and "Microsoft AC Adapter" and give it up.
    Then restart the notebook for Windows to reinstall and remove any errors.


    httpsimagesdrivereasycomwp-contentuploads201811img_5bfe7020cb7efjpg

    Process to reset the battery

        Disconnect the power adapter.
        Locate the hole to reset the battery in the bottom of the computer.
        He inserted a small clip into the hole. Hold the reset button for 05 seconds.
        Let the computer rest for 5 minutes without power.
        Plug in the power adapter and turn on the system.




    External Battery Pack

    If your notebook has an external battery, proceed as follows:
    1- Unplug the appliance from the mains and then disconnect the battery.
    2- Press the power button for thirty seconds, so that the static power is dissipated.
    3 - Replace the battery and turn the unit on.

    Process for calibrating the battery

    For this, you must turn off the device and give a 100% charge.
    Then unplug and use the battery until the battery runs out.
    Reload it as before.
    Repeat the process 3 times so that all cells are fully calibrated.

    Power Outage Button

    The interrupt button not being pressed correctly may generate this problem.

    There is a power interrupt button:


    httpsusv-cdnnet6029997uploadseditoriscep5djl3gb9qpng

    If it is not pressed down or the case is misaligned, errors may occur.
    Check the same and use something like a layer of insulation tape to force and press this button correctly.

    On the cover there is a projection that must press the button.
    Use electrical tape or something to force more pressure on this button.

    httpsusv-cdnnet6029997uploadseditor15ai55hn6hargxpng



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  • toby88
    toby88 Member Posts: 2 New User
    MaClane said:
    Good Morning toby88 !

    Hi MaClane, thank you for your answer.
    I tryed again all the steps.
    This time I taped down the switch.
    No way to make this battery charging.
    I don't want to screw open the device, since it's brand new I will ask to replace it and will have to redo all the update jobs.

    Have a nice day
    Toby
  • Cccgeek
    Cccgeek Member Posts: 1 New User
    MaClane said:
    Good Morning toby88 !

    Any Acer device can remove the battery, even the internal ones.
    Perform all of the procedures below:

    CALIBRATION AND BATTERY RESET

    First, disable Quick Start in the power options and disconnect the notebook from the power outlet.


    httpsikinja-imgcomgawker-mediaimageuploads--xWOn54Iw--c_scalef_autofl_progressiveq_80w_8001526844273443938480png

    BATTERY CONTROLLER RESET
    Access the device manager and look for the "acpi-compatible control method battery driver" and "Microsoft AC Adapter" and give it up.
    Then restart the notebook for Windows to reinstall and remove any errors.


    httpsimagesdrivereasycomwp-contentuploads201811img_5bfe7020cb7efjpg

    Process to reset the battery

        Disconnect the power adapter.
        Locate the hole to reset the battery in the bottom of the computer.
        He inserted a small clip into the hole. Hold the reset button for 05 seconds.
        Let the computer rest for 5 minutes without power.
        Plug in the power adapter and turn on the system.




    External Battery Pack

    If your notebook has an external battery, proceed as follows:
    1- Unplug the appliance from the mains and then disconnect the battery.
    2- Press the power button for thirty seconds, so that the static power is dissipated.
    3 - Replace the battery and turn the unit on.

    Process for calibrating the battery

    For this, you must turn off the device and give a 100% charge.
    Then unplug and use the battery until the battery runs out.
    Reload it as before.
    Repeat the process 3 times so that all cells are fully calibrated.

    Power Outage Button

    The interrupt button not being pressed correctly may generate this problem.

    There is a power interrupt button:


    httpsusv-cdnnet6029997uploadseditoriscep5djl3gb9qpng

    If it is not pressed down or the case is misaligned, errors may occur.
    Check the same and use something like a layer of insulation tape to force and press this button correctly.

    On the cover there is a projection that must press the button.
    Use electrical tape or something to force more pressure on this button.

    httpsusv-cdnnet6029997uploadseditor15ai55hn6hargxpng



    Thanks!! I was trying different boards and batteries all had the same blinking orange led... Then I found this post and the little switch! Thanks again!