Locked out of predator helios 300 after resetting windows 10

tastypavlova
tastypavlova Member Posts: 7

Tinkerer

edited November 2023 in 2019 Archives
Hi,

I recently reset windows 10 on my helios 300 in order to start from a clean slate and have been locked out of my computer. Instead of giving me the option to set up user accounts and other settings after the reset is complete it immediately boots into an account called "other user" which requires a username and password (which I do not have). I have no administrator access, no internet connection and therefore am effectively locked out of my computer. I've tried resetting again and that has failed too.

Answers

  • XdxD
    XdxD Member Posts: 1,581 Community Aficionado WiFi Icon
    You need to have some sort of internet connection for signing in to Microsoft Account. Even hotspot from a mobile device will work.
    Trying to do my best here - Your happy Predator owner =)!
  • tastypavlova
    tastypavlova Member Posts: 7

    Tinkerer

    at the moment I cannot get any sort of internet connection (I get a blank screen with the only option being airplane mode) I've tried a hotspot and my wireless connection both failing to appear at all.
  • tastypavlova
    tastypavlova Member Posts: 7

    Tinkerer

    UPDATE: I just tried connecting via ethernet and that also fails to work (still says no connection). So currently I have a local account with an unknown username and password which I did not create and I'm unable to connect to the internet at all to log in with a microsoft account.
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    UPDATE: I just tried connecting via ethernet and that also fails to work (still says no connection). So currently I have a local account with an unknown username and password which I did not create and I'm unable to connect to the internet at all to log in with a microsoft account.
    Unless you are tech savvy, chances are your local admin is still active. Type in "administrator" as user name and leave password blank and see if that helps.

    Next time, please make local accounts on laptops.
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  • tastypavlova
    tastypavlova Member Posts: 7

    Tinkerer

    says the administrator account is disabled.
    When I reset windows I was never given the option of creating a local account. I used a local account before the reset as well. When it reset I was given no options to set anything up, it just created this "other user" with an unknown username and password.
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    edited April 2019
    says the administrator account is disabled.
    When I reset windows I was never given the option of creating a local account. I used a local account before the reset as well. When it reset I was given no options to set anything up, it just created this "other user" with an unknown username and password.
    You can try creating a bootable windows 10 usb using a different system and use that set up windows on this - fresh and clean, if you have no option left.
    Wait... i think F10 or F12 would get you Acer options to restore your laptop to factory settings (beware... this option means your hard disk would be wiped clean to factory).
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  • Ascending_Doom
    Ascending_Doom Member Posts: 1 New User
    I wanted to follow up on this post to see if you ever figured out how to get passed the login screen. Did you have to create a bootable Windows 10 disk? This is reficulous.
  • XdxD
    XdxD Member Posts: 1,581 Community Aficionado WiFi Icon
    at the moment I cannot get any sort of internet connection (I get a blank screen with the only option being airplane mode) I've tried a hotspot and my wireless connection both failing to appear at all.
    Do a clean install. I did it last week and was allowed to make a local account. I then installed all the drivers and then only I turned on internet. If you don't have the drivers somewhere, after clean installing, go C Dive and enable viewing hidden files. An OEM folder will be visible. Inside that folder, there would be another folder named Preload. You will find both the network drivers in it.
    Trying to do my best here - Your happy Predator owner =)!
  • tastypavlova
    tastypavlova Member Posts: 7

    Tinkerer

    I wanted to follow up on this post to see if you ever figured out how to get passed the login screen. Did you have to create a bootable Windows 10 disk? This is reficulous.

    I had to create a bootable windows 10 usb and do a clean install, which allowed me to make a local account.
  • XdxD
    XdxD Member Posts: 1,581 Community Aficionado WiFi Icon
    That's why always keep 1 Windows 10 ISO in hand. You don't know when it can be of great help.
    Trying to do my best here - Your happy Predator owner =)!
  • TimoFaust
    TimoFaust Member Posts: 65 Devotee WiFi Icon
    What a wild ride.

    Happy it turned out well for you :)
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    I wanted to follow up on this post to see if you ever figured out how to get passed the login screen. Did you have to create a bootable Windows 10 disk? This is reficulous.

    I had to create a bootable windows 10 usb and do a clean install, which allowed me to make a local account.
    Maybe you might want a OS partition image from next time on.
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  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited August 2019
    @tastypavlova  This is the main reason why everyone shouldnt create an online ms account or link it into yours always use/create local accounts

    Also im just wondering when you reset to stock did you reset to a clean install or keeping your files because a clean install technically would format everything and let you create a new user account you wouldnt have any existing account created and the issue now is that you cant go to stock anymore by using the usb install drive you have formatted drive completely so the acer stock recovery partition its gone forever now if you need to reset again from now on will have to be with the usb drive only Alt+F10 wont work anymore this is why i always clone the OS drives out of the box just in case something goes wrong you have something to use to recover everything but this is just me to me its always better safe than sorry :)


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