So I have a PH315-51 that is running way too hot - hitting 95 C CPU (aka throttletown) just playing regular missions in Warframe, and this is WITH undervolting by -.125 and with Coolboost always on. Like, the CPU just constantly runs at between 90 and 95 C just playing Warframe.
I sent it in for repasting a few weeks ago. Got it back today, slip in the box says repasted, passes all checks, etc. etc. They reinstalled my entire OS so I have to redownload everything and set up all my settings again. Joy.
OK. Fine, as long as it doesn't hit throttling temps while playing games (NOT even a stress test).
So I boot up Warframe again and... five minutes into a mission, 95 C CPU according to predatorsense. Yay. Again, undervolted by -.125. FPS is capped by the way. If I manually turn fans to max, I can avoid throttling, but am I wrong in feeling that I shouldn't have to both undervolt AND have fans permanently roaring just to avoid CPU temps that can nearly boil water during ordinary gameplay? Is it even safe for the long term health of the laptop to be sitting between 90-95C for hours on end during gaming?
So... now what? I already sent it in and they said they fixed the issue, but the issue is completely, 100% unfixed. What am I supposed to do? In addition to being out the laptop for ~2.5 weeks, it even cost me money to send it in for service. Am I supposed to do it again, only to once again get it back and have 0 progress?
The only reason I even went through this nonsense in the first place is because apparently if I repaste the CPU myself using proper MARKET STANDARD passing thermal paste that costs 6 bucks instead of whatever 6 cent ***** Acer scrapes off the dumpster to use at their factory, apparently if I do that, if I don't cheap out and completely tank the thermal performance of this thousand dollar machine to save however many cents per unit like Acer apparently does. IF I DO THAT, I void the warranty. Can you tell I am a little heated right now? Not nearly as heated as my thousand dollar laptop while playing games, of course.
To say I am disappointed with Acer's service here is an understatement of the century.
But, right, what am I supposed to do? Undervolting was insufficient, undervolting+running the fans at absolute max is still barely adequate in even normal gaming moments. Sending the thing in for repairs only cost me money and time and annoyance. Do I just repaste it myself anyway? Does that REALLY void the warranty (USA customer)? Where do I go to talk to support that doesn't just tell me to send it in again (the definition of insanity: doing the same thing over and over and expecting a different results) and instead actually helps me solve my issue? I'm at my wit's end here.