Headphones having cracking sound Helios 300

nihal9152
nihal9152 Member Posts: 11

Tinkerer

edited November 2023 in 2019 Archives
My Helios 300 is giving cracking sound every time any sound starts or ends and sometimes static sound remains. Please help

Best Answer

  • JackE
    JackE ACE Posts: 44,476 Trailblazer
    Answer ✓
    Probably the best way to rule in or rule out a hardware issue is a full ALT+F10 cold boot factory re-set as shown below. If the headphones still crackle after a re-set, then it's likely a hardware problem that would require servicing. It could be as simple as adjusting the slider contact inside the jack. Jack E/NJ


    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,476 Trailblazer
    Do the internal speakers also have crackling? Jack E/NJ

    Jack E/NJ

  • nihal9152
    nihal9152 Member Posts: 11

    Tinkerer

    No, they work fine
  • JackE
    JackE ACE Posts: 44,476 Trailblazer
    BT or wired headphones? Jack E/NJ

    Jack E/NJ

  • PCgeek0
    PCgeek0 Member Posts: 15 Troubleshooter
    nihal9152 said:
    My Helios 300 is giving cracking sound every time any sound starts or ends and sometimes static sound remains. Please help
    There might be some issues with the drivers of your Headphones. All you can do is change your headphones.
  • nihal9152
    nihal9152 Member Posts: 11

    Tinkerer

    They are wired I think that is issue with headphone jack. I am thinking about USB headphones
  • nihal9152
    nihal9152 Member Posts: 11

    Tinkerer

    I also change drivers many time but no effect
  • JackE
    JackE ACE Posts: 44,476 Trailblazer
    >>>They are wired I think that is issue with headphone jack. I am thinking about USB headphones >>>

    Do the headphones crackle when its plug is inserted in another computer's jack? Jack E/NJ

    Jack E/NJ

  • nihal9152
    nihal9152 Member Posts: 11

    Tinkerer

    edited April 2019
    @JackE there is no crackling sound in headphone when connected to other pc
  • JackE
    JackE ACE Posts: 44,476 Trailblazer
    Answer ✓
    Probably the best way to rule in or rule out a hardware issue is a full ALT+F10 cold boot factory re-set as shown below. If the headphones still crackle after a re-set, then it's likely a hardware problem that would require servicing. It could be as simple as adjusting the slider contact inside the jack. Jack E/NJ


    Jack E/NJ

  • nihal9152
    nihal9152 Member Posts: 11

    Tinkerer

    Thanks for your support.
    I reset my PC but I today check out my headphones its bass is getting bad so it must be the issue of my headphones 
  • JackE
    JackE ACE Posts: 44,476 Trailblazer
    What brand and model of headphones? Jack E/NJ

    Jack E/NJ

  • nihal9152
    nihal9152 Member Posts: 11

    Tinkerer

    It is a local brand and price is about 10 dollars. So thanks for your help