Helios 300 battery won't charge

NDB
NDB Member Posts: 1 New User
edited November 2023 in 2019 Archives
My Helios 300 is about 6 months old. The power light is flashing amber whenever it's plugged in to mains power. Windows tells me it's plugged in but not charging. 

Is the battery kaput or is there something I can do here. I tried pressing the battery reset on the back for 4 seconds and left it unpowered for 5 minutes but that had no effect.

Thanks.

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good morning NDB !

    Power Outage Button

    The interrupt button not being pressed correctly may generate this problem.
    There is a power interrupt button:


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    If it is not pressed down or the case is misaligned, errors may occur.
    Check the same and use something like a layer of insulation tape to force and press this button correctly.



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  • shahdase
    shahdase Member Posts: 2 New User
    theres a small tiny hole that only a pin can fit.. press it for 30 seconds with an iphone sim slot pin and charge you laptop