Can anyone help me fix my laptop?

zeiixure
zeiixure Member Posts: 1 New User
edited November 2023 in 2019 Archives
The story is, i got a Predator helios 300 model - nh.q3faa.005  as a replacement from Harvey Norman for another laptop that had crashed two days ago. I had let it charge for 18 hours and was eager to test it out as my old laptop had the specs, but it didnt do as well as others if you know what i mean. I had downloaded Fortnite, Apex, Osu! and Overwatch. Today i used it from 6:30 - 8:15 AM, then 8:40 to 10:20 Am. During those times i played overwatch. The fan speed wasnt blasting at 6000rpm, it was 4600rpm ish and it was around 86 degrees, that's when it crashed mid game with the error code Unexpected_Store_Exception with a blue screen.
I tried turning it on after a break thinking it was just overheated, maybe 5 minutes. I turned it on and the screen showed the logo with 'preparing automatic repair', as the circle thingy was spinning, it crashed, and repeated itself. It repeated itself again and again and again. Keep in mind that my charger was on the whole time. I tried spamming f8 which my friend told me to try. Didn't work. I then removed all things connected including the charger. It crashed one time but worked the second time.
I didn't make the correlation then but what i instead did was update my drivers. I then went to toilet, putting it on sleep in the meantime came back and turned it back on. You can guess it didnt work. i plugged the charger in and out to see if it would work and it did. I was not deliberately doing it i was just testing random things and didnt make the correlation yet. I then was happy thinking it would work now and got ready to try Overwatch again.
That is when plugged in the charger, causing the laptop to crash. That is when i realised. I cannot start up the laptop or use it while it is being charged. 
It may be of some use to know that during the crashes with the preparing automatic repair, it would sometimes crash with a blue screen that had not loaded on the top right corner
Sorry If i missed any needed information. I just want my laptop fixed ASAP

Best Answer

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good morning  zeiixure  !

    Power Outage Button

    The interrupt button not being pressed correctly may generate this problem.
    There is a power interrupt button:


    httpsusv-cdnnet6029997uploadseditoriscep5djl3gb9qpnghttpsusv-cdnnet6029997uploadseditorj0gzmuu1ah80eqpnghttpsusv-cdnnet6029997uploadseditorj0gzmuu1ah80eqpng

    If it is not pressed down or the case is misaligned, errors may occur.
    Check the same and use something like a layer of insulation tape to force and press this button correctly.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good morning  zeiixure  !

    Power Outage Button

    The interrupt button not being pressed correctly may generate this problem.
    There is a power interrupt button:


    httpsusv-cdnnet6029997uploadseditoriscep5djl3gb9qpnghttpsusv-cdnnet6029997uploadseditorj0gzmuu1ah80eqpnghttpsusv-cdnnet6029997uploadseditorj0gzmuu1ah80eqpng

    If it is not pressed down or the case is misaligned, errors may occur.
    Check the same and use something like a layer of insulation tape to force and press this button correctly.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!