Can only get 30 Hz when using HDMI on H277HK

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JRohde
JRohde Member Posts: 3 New User
edited February 16 in 2019 Archives
When I use DP cable with my H277HK  monitor, I can get 4K at 60Hz but when I use my new, high quality HDMI cable (Vanco Premium High Speed 2.0b HDR HDMI kabel - 0.30 m) I only get 4K at 30 Hz. Is that what's to be expected?

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  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
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    JRohde said:
    When I use DP cable with my H277HK  monitor, I can get 4K at 60Hz but when I use my new, high quality HDMI cable (Vanco Premium High Speed 2.0b HDR HDMI kabel - 0.30 m) I only get 4K at 30 Hz. Is that what's to be expected?
    Please check the specifications below.


    Hit Accept if its useful :) 

  • JRohde
    JRohde Member Posts: 3 New User
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    Thanks, @Du_little but that doesn't answer my question. According to the list, I should be able to have 4K at 60 Hz when using HDMI 2.0

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
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    I suspect the monitor's HDMI port is 1.4 and this is the reason you can't output higher than 4k30hz.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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