My 8GB RAM F5-573G-54X0 doesn't boot with +8GB RAM upgrade... BIOS update needed?

justajolt
justajolt Member Posts: 1 New User
edited September 2023 in 2019 Archives
I purchased 8GB RAM to double existing 8GB in my F5-573G-54X0 to 16GB and it doesn't boot after installation. 

I've tested both existing slots with the old module and both work fine. 

The new module doesn't work either on its own or with the old module in either slot in either combination. 

Could I need a BIOS update to recognise increase in RAM to 16GB?

Any thoughts other than new RAM faulty before I contact tech support?

Answers

  • JackE
    JackE ACE Posts: 44,852 Trailblazer
    edited April 2019
    You performed the correct tests. Your new module is likely faulty. What are the brand & model numbers of your old and new modules? Jack E/NJ

    Jack E/NJ