HELIOS 300 GPU heats up to 95C and throttles hard

the laptop heats a lot while using graphic intensive programs.the cpu is fine hovering at 85C but the gpu constantly stays at 95C (takes 5 mins to reach it, and stays...). But when the laptop is not connected to power, it performs way better than the throttled situation and also the temps of both cpu and gpu hower below 75C. i tried many things such as repasting , undervolting (both cpu and gpu), cleaning the vents, fans etc. Any game title's fps drops to 15-25 from 60+ in just 5 mins. i bought this computer july of 2018 and it didnt behave the same for the first 7-8 months. Even after reducing the graphic settings of the game , the gpu temperature doesn't become any better. i would be glad to hear suggestions fro my problem. thank you

Laptop Specifications:

intel i7-7700HQ

NVIDIA GTX 1060 (6gb vram)

16 gb ram

256 gb ssd.

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JackE

Try setting the Control Panel power plan to balanced instead of performance mode. Some laptops actually perform better and cooler plugged in with heavy graphics loads. Jack E/NJ

sahith2k3

JackE said:

Try setting the Control Panel power plan to balanced instead of performance mode. Some laptops actually perform better and cooler plugged in with heavy graphics loads. Jack E/NJ

Yes I have changed that too. I keep balanced mode and also keep it in better battery... I have also reduced the maximum processor performance state to 95%

JackE

Any non-microsoft scanners running in the background? Any driver or firmware updates manually applied --- if yes, what problem were they supposed to fix? Jack E/NJ

sahith2k3

JackE said:

Any non-microsoft scanners running in the background? Any driver or firmware updates manually applied --- if yes, what problem were they supposed to fix? Jack E/NJ

There are no non Microsoft scanners running in the background (except predator sense, is afterburner included?). I applied a bios update from the Acer site and rolled back Nvidia graphics driver to 382.48 and 368.81 but there were no significant changes. I tried undervolting using xtu and msi afterburner. The CPU temps are fine anyway but GPU reaches 95 in no time while gaming and charging.

JackE

Did you apply the BIOS update to try to fix the GPU heat issue? Jack E/NJ

sahith2k3

JackE said:

Did you apply the BIOS update to try to fix the GPU heat issue? Jack E/NJ

Yes. But it didn't change anything.

JackE

>>>it didnt behave the same for the first 7-8 months>>>

The best way to rule in/out a hardware issue is to back up your personal files and do a full erase-everything factory reset using the ALT+F10 cold boot recovery method as shown in the video below. Then test the system ASAP before any Win10updates are applied. Jack E/NJ

https://www.youtube.com/watch?v=cpzLJRAZldA

sahith2k3

JackE said:

>>>it didnt behave the same for the first 7-8 months>>>

The best way to rule in/out a hardware issue is to back up your personal files and do a full erase-everything factory reset using the ALT+F10 cold boot recovery method as shown in the video below. Then test the system ASAP before any Win10updates are applied. Jack E/NJ

https://www.youtube.com/watch?v=cpzLJRAZldA

Yes , I would definitely try that because I always suspected the windows updates to cause this problem..... Thank you so much for your help! 😍

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