Problems with USB and fingerprint reader

zxz12
zxz12 Member Posts: 4 New User
edited November 2023 in 2019 Archives
Hi, I have a notebook Swift 3 SF315-41, but I have a problem. Under Windows 10, when I plug any device to USB 3.0 disappeared USB 2.0 and fingerprint reader, I needed to restart the laptop, or plug out - plug in USB 2.0 device to obtain it back. But today my mouse and fingerprint reader disappear forever. I tried to delete USB devices, in device manager, update drivers, reboot computer. No reaction. Nothing works in this USB 2.0 socket. I will be very appreciated for any help. 

Best Answers

  • zxz12
    zxz12 Member Posts: 4 New User
    Answer âś“
    Dear egydiocoelho,
    yes, I checked your and MaClane's tips, I also tried to boot from USB 2.0 port, and also check it under Linux. It doesn't see anymore any usb stick in this socket. Port and fingerprint reader are dead, fingerprint reader connect to system via USB 2.0 interface and this explain why they disappeared simultaneously. I conclude that USB 2.0 controller has gone. Thank you very much for your help. I have to send this notebook back. 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer âś“
    In this case, being under warranty, I suggest that you activate and report all the procedures you took here.
    As for time of repair, I would not know how to inform you in your country.
    I believe that you should contact Acer communication channels directly to clarify these issues:

    Acer US : https//www.acer.com/ac/en/US/content/service-contact
    Acer Worldwide : http://www.acer.com/worldwide/support/
    ACER repair service at this link http://customercare.acer-euro.com/CustomerSelfService/CaseBooking.aspx?CID=TR&LID=TUR&OP=2
    Chat : https://us.answers.acer.com/app/chat/chat_launch
    Customer Care : http://customercare.acer.com/customercare/Default.aspx#_ga=2.233744158.1880430687.1551443652-2011853989.1551443652

    Se minha resposta foi Ăştil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon zxz12  !

    Is the problem only on the battery or plugged into the power outlet too?
    Is there an exclamation driver in Device Manager?
    Did you use the approved drivers directly from the Acer website?


    Se minha resposta foi Ăştil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • have you also checked that the device appears as a hidden device?

    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • zxz12
    zxz12 Member Posts: 4 New User
    Dear MaClane, dear egydiocoelho,
    thank you very much for your answers. It seems I understood what happened, this USB socket disappeared completely, not only from Windows. So, it seems that USB 2.0 controller has gone. After 10 days of using :( 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good night !

    Use DriverBooster (https://www.iobit.com/en/driver-booster.php) or DriverPack (https://drp.su/pt-br) to fully update your drivers and controllers.

    If it does not solve, download an ISO from a Linux distro and run in live mode to test the USBs.
    Ubuntu: https://www.ubuntu.com/download

    Also check the Bios if there is any USB option disabled.





    Se minha resposta foi Ăştil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Did you check out my tip and that of colleague Maclane? Also, what is the bios version?
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • zxz12
    zxz12 Member Posts: 4 New User
    Answer âś“
    Dear egydiocoelho,
    yes, I checked your and MaClane's tips, I also tried to boot from USB 2.0 port, and also check it under Linux. It doesn't see anymore any usb stick in this socket. Port and fingerprint reader are dead, fingerprint reader connect to system via USB 2.0 interface and this explain why they disappeared simultaneously. I conclude that USB 2.0 controller has gone. Thank you very much for your help. I have to send this notebook back. 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Did you check with Bios if any USB option is off?
    Se minha resposta foi Ăştil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer âś“
    In this case, being under warranty, I suggest that you activate and report all the procedures you took here.
    As for time of repair, I would not know how to inform you in your country.
    I believe that you should contact Acer communication channels directly to clarify these issues:

    Acer US : https//www.acer.com/ac/en/US/content/service-contact
    Acer Worldwide : http://www.acer.com/worldwide/support/
    ACER repair service at this link http://customercare.acer-euro.com/CustomerSelfService/CaseBooking.aspx?CID=TR&LID=TUR&OP=2
    Chat : https://us.answers.acer.com/app/chat/chat_launch
    Customer Care : http://customercare.acer.com/customercare/Default.aspx#_ga=2.233744158.1880430687.1551443652-2011853989.1551443652

    Se minha resposta foi Ăştil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Do you already reinstall windows by pressing alt + f10 before the Acer logo? What is the bios version? 
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)Â