ACER KG221Q - newly purchased, sound fails after a month

DevonSM
DevonSM Member Posts: 3 New User
edited February 16 in 2019 Archives
Have an ACER 221Q, sound worked on first connection, now not working.
Connected HDMI with audio cable into monitor.
Sound worked for two weeks then failed
Updated driver from ACER website
Tested audio out from PC with separate speakers, all OK
What's happened?!
I think I will have to return/... this is rubbish

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    edited April 2019
    Good afternoon DevonSM !

    Have you tried other cables?
    Have you tried another connection?
    Checked for any driver with problems in the device manager?
    Tested on other equipment as well?



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  • Also, have you checked that there are any drivers with problems in the device manager?
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  • DevonSM
    DevonSM Member Posts: 3 New User
    The driver is the latest ACER and no issues on the Device Manager Page
    I have tried other devices to the monitor and no sound.
    I have used another 3.5mm to 3.5mm cable, and no sound
    The monitor sound is dysfunctional, AFTER a MONTH
  • DevonSM
    DevonSM Member Posts: 3 New User
    the problem is exclusively in the monitor
  • What is the exact model of your computer? Example an51-51-75kz! Also, have you tried changing the audio options here?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Have you also tried to change here?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hello DevonSM,

     

    I'm sorry that you're having issues , can you please send me a PM with the S/N of your unit?

     

    Thanks,

    Acer-Manny