Acer KG271B 240hz

mcpro
mcpro Member Posts: 7

Tinkerer

edited February 16 in 2019 Archives
I got this monitor yesterday and whenever i switch to 144hz or 240 hz in settings everything messes up. it flashes the screen basically shakes up and down and the only way i found to fix it is to put my refresh rate to 120hz. This monitor was also promised to have freesync but in amd settings it says it is unsupported. In the monitor settings it says that they're is freesync. I know this monitor is truly 240hz because whenever i change my refresh rate it says it at the top right

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon mcpro !

    What is your video card?
    What is your processor?
    Did you check if it supports Free-sync?
    Are your drivers up to date?
    What video connection are you using?
    Is the cable homologated in the right version?


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  • mcpro
    mcpro Member Posts: 7

    Tinkerer

    Hey @MaClane
    My Specs are:
    Amd fx 770k quad core processor
    r9 (200) series gpu
    in settings it says its unsupported
    im using displayport 1.2 that came with the monitor
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Actually the monitor supports, see below taken from the AMD website:

    https://www.amd.com/en/products/freesync-monitors



    Please read here:
    https://www.amd.com/pt/support/kb/faq/dh-013



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • mcpro
    mcpro Member Posts: 7

    Tinkerer

    @MaClane I know but i dont think my graphics card supports freesync

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    What is the exact model of your graphics card?
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • mcpro
    mcpro Member Posts: 7

    Tinkerer

    @MaClane this is what it says in amd settings
  • mcpro
    mcpro Member Posts: 7

    Tinkerer

    And also recently i tried to use 240 hz and it disappeared from settings 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Use this application to identify the exact model of your video card:

    https://www.techpowerup.com/gpuz/



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • mcpro
    mcpro Member Posts: 7

    Tinkerer

                              this is my pc right now but i would be planning https://pcpartpicker.com/list/ within a year or 2

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    The GPU-z only identified as R9 200 series.
    Try HWinfo64 to verify that it recognizes the exact model:

    https://www.hwinfo.com/download/


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • mcpro
    mcpro Member Posts: 7

    Tinkerer

    thanks for the quick replies btw
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!