while playing pubg battery suddenly drops to 15% while plugged in.

Yogesh8394kumar
Yogesh8394kumar Member Posts: 10 New User
edited November 2023 in 2020 Archives
also fps drop in pubg . shows power and voltage limit

Best Answer

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Answer ✓
    The battery should be near 100% charged and charger plugged in BEFORE starting heavy gaming loads. Under these conditions, the battery should not suddenly drop to 15% unless it can no longer hold a full charge or the charger is faulty. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    (1) What is your full ACER model number?
    (2) How many watts output is your charger?

    Jack E/NJ

    Jack E/NJ

  • Yogesh8394kumar
    Yogesh8394kumar Member Posts: 10 New User
    i5 8300h gtx 1060. 144 hz. Ph315 51.
    19.V
    9.23 A
    While playing battery shows plugged in discharging.


  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Answer ✓
    The battery should be near 100% charged and charger plugged in BEFORE starting heavy gaming loads. Under these conditions, the battery should not suddenly drop to 15% unless it can no longer hold a full charge or the charger is faulty. Jack E/NJ

    Jack E/NJ

  • Yogesh8394kumar
    Yogesh8394kumar Member Posts: 10 New User
    Also the red charging light starts to go on and off. Cpu speed drops to 800mhz.if there is any software or hardware(charging) problem.
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Go to command prompt as administrator. Enter 'powercfg batteryreport'. Then return to the desktop. Open file explorer. Then search for 'battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it. Please post screenshot of results. Jack E/NJ

    Jack E/NJ

  • Yogesh8394kumar
    Yogesh8394kumar Member Posts: 10 New User

    battery report
  • Yogesh8394kumar
    Yogesh8394kumar Member Posts: 10 New User
    energy report
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    edited April 2019
    What were you doing at 14:22 for almost 2 hours? Looks like very heavy load that might've drained the battery to a critical level. Did the cpu throttle a few times during this session?  Also, is this charger original ACER model that came with this laptop? Jack E/NJ


    Jack E/NJ

  • Yogesh8394kumar
    Yogesh8394kumar Member Posts: 10 New User
    playing pubg. yes while playing pubg suddenly battery and fps drops and cpu speeds upto 800mhz throttles. yes original charger . bought laptop 1 month ago.
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    The battery looks good.  But the charger apparently can't keep up with the load even though it's the larger 180watt unit made for the PH317-51. Is the laptop getting very hot? Can you monitor CPU temperatures? If not, download speccy or hwinfo freeware to see if you're also seeing some thermal throttling. I don't think you should because your power plan is set to Balanced. Jack E/NJ   

    Jack E/NJ

  • Yogesh8394kumar
    Yogesh8394kumar Member Posts: 10 New User
    Even if laptop heats to 95C while  playing it should not drain so much of battery. Also there is gpu power limit and voltage limit while gaming. Cpu is ok until it underclock itself due to heat.can heating cause voltage and power limit. Because heat pipes are shared between cpu and gpu. 
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Yes, CPU turbo cuts out at 90*C. From what I've seen so far, the charger seems to be delivering only a fraction of its 180watt output under heaving gaming load. The battery seems to be carrying most of this load. That's why it's draining so fast. I suspect the charger is faulty. Jack E/NJ 

    Jack E/NJ

  • Yogesh8394kumar
    Yogesh8394kumar Member Posts: 10 New User
    battery was showing not charging but it was pugged in. battlefield 4.
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Yes, I think the charger is bad under heavy gaming loads. You must try another known-good charger. Jack E/NJ

    Jack E/NJ

  • Saheer
    Saheer Member Posts: 1 New User
    I think the issue is with your motherboard. My nitro 5 also had this issue. when I contacted service centre they told power IC is burnt.. Better to visit service centre.
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