Stuck at 10% factory reset

xalavis
xalavis Member Posts: 15 Troubleshooter
edited November 2023 in 2019 Archives
ended up doing a factory reset on my Helios 300, only problem is my reset is stuck at 10%. Any ideas on what I should do? It’s  been stuck for at least a few hours now

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    Shut the machine completely off by pressing and holding the power button for between 5-10 seconds. Remove the charger. Then look for a battery reset pinhole with a battery symbol on the bottom. Gently depress it to disconnect the battery for about 5 seconds. Then let the machine rest for about 15 mins. Plug the charger back in. Fire it up again and immediately press and hold the ALT key while tapping the F10 key. At the recovery screen, start another factory-fresh re-set as in the video below. If still no joy, then you'll have to explain why you ended up doing a factory reset in the first place. Jack E/NJ



    Jack E/NJ