Helios 500 Microphone Issues?

JungleLove
JungleLove Member Posts: 3 New User
edited November 2023 in 2019 Archives
I cannot for the life of me seem to get the mic working properly on this laptop.  I have a headset which a mic that will not work at all,  while the laptop's microphone will work occasionally if I restart the computer a couple times.  I think it's a software related issue b/c it just seems to stop working at random.  Anyone else have this issue?  Know of any potential solutions?  Would be very much appreciated as it's been quite annoying for the past like 3 months I've had it.  I got a feeling it may be related to Waves MaxxAudio but that's purely speculation.  Please help. 

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    I cannot for the life of me seem to get the mic working properly on this laptop.  I have a headset which a mic that will not work at all,  while the laptop's microphone will work occasionally if I restart the computer a couple times.  I think it's a software related issue b/c it just seems to stop working at random.  Anyone else have this issue?  Know of any potential solutions?  Would be very much appreciated as it's been quite annoying for the past like 3 months I've had it.  I got a feeling it may be related to Waves MaxxAudio but that's purely speculation.  Please help. 
    have you tried to uninstall the existing sound drivers and restart the device. If not please try it first. Also, check the driver version in your device and compare it with drivers in acer website. If the drivers are updated ones in acer site then update the drivers..
    Click on 'Yes' to accept my comment as answer
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Make sure your headset plug and ringout conforms the OMTP standard or the mic won't work. Jack E/NJ


    Jack E/NJ

  • JungleLove
    JungleLove Member Posts: 3 New User
    I had the headset working initially when I bought it.  That's why I'm assuming it's software based.  I bought the headset b/c on the laptop mic was being so janky but it's proven even worse. 
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Which headset? Could be headset-based hardware problem too. Jack E/NJ

    Jack E/NJ

  • JungleLove
    JungleLove Member Posts: 3 New User
    Asus Orion headset.
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Do you have another or friend's machine upon which you can check the mic out? Jack E/NJ

    Jack E/NJ

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    I had the headset working initially when I bought it.  That's why I'm assuming it's software based.  I bought the headset b/c on the laptop mic was being so janky but it's proven even worse. 
    have you tried to re-install the drivers and check.. 
    Click on 'Yes' to accept my comment as answer