How much do I have to pay to get my laptop fixed if I am still covered by warranty?

xalavis
xalavis Member Posts: 15 Troubleshooter
edited November 2023 in 2019 Archives
Lately my Acer Predator Helios 300's temperatures have been off the charts, I now have to play games I normally used to play just fine (and on max) on lower graphics and still get higher temperatures than before. Example: playing league of legends at lowest graphics and still reaching 90 degrees. It's gotten to the point where I am afraid to play any of my games because I don't want to melt my laptop.

I just checked and I am still covered by my 2 year warranty, but I am not sure where I would need to go to get it fixed, and how much will it cost me?

Answers

  • xalavis
    xalavis Member Posts: 15 Troubleshooter
    And before anyone asks, everything is updated (drivers, etc.), yes I have undervolted (didnt do much of a difference), and no I don't have viruses.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You don't pay for servicing, while the device is under warranty.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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