My Aspire E5-574G screen is starting to occasionally flicker, it has not done this before

Westkane410
Westkane410 Member Posts: 12

Tinkerer

edited September 2023 in 2019 Archives
It is an occasional flicker every couple minutes.  I did a Windows 10 reset about a week ago, and did not notice any flickering then. As far as I know, I have all the current drivers. I can't say if the flickering is related to the Windows reset as it started days after I did the reset.  I am at a loss as what to do/check next. Any ideas would be greatly appreciated.  Thank You

Answers

  • JackE
    JackE ACE Posts: 44,900 Trailblazer
    When the lid screen flickers also  check to see if a TV screen also flickers when connected to the HDMI port. You may have to turn the TV screen on with the FN+F5 toggle key combination. Jack E/NJ

    Jack E/NJ

  • Westkane410
    Westkane410 Member Posts: 12

    Tinkerer

    The television also flickers when connected to the PC HDMI port using a cable.   The fact that the TV flickers when connected to the laptop through the HDMI port, what does that tell you in so far as what the issue may be. (I forgot to mention that it has a Intel 520 and a Nvidia  GeForce 940M, if that helps troubleshoot any). So, any ideas as to what the issue may be?   Thank you for your assistance
  • JackE
    JackE ACE Posts: 44,900 Trailblazer
    >>>The television also flickers when connected to the PC HDMI port using a cable. >>>what does that tell you >>>

    It suggests the soldered Intel adapter is the root cause. Now for a few questions aimed at ruling in or ruling out a hardware issue.

    (1) Why did you re-set the machine about a week ago?
    (2) About how long after you reset it did the flickering start?
    (3) Open Control Panel. Search 'restore point'. Click 'create a restore point' in the left pane. Click 'next'. Do you see any automatic restore points with datetime stamps that approximately coincide with when the flicking started?

    Jack E/NJ

    Jack E/NJ

  • Westkane410
    Westkane410 Member Posts: 12

    Tinkerer

        Jack E Thank you for your reply.  Here is a narrative that should answer your questions.  It is for a ACER Aspire E5-574G, SN NXG2XAA00260711CF57600, SNID 60707294976.  The PC has an Intel i7-6500U    2.5GHz with boost up to 3.1GHz  Chip, NVIDIA GEForce 940M  with 4 GB VRAM, 8GB DDR3 L RAM, 1 TB HDD.  On board is a Intel 520 video card.   This Aspire E 15    E5-574G-71WB has been slowing down, taking longer to boot,and something happened a month or so that caused it not to let me print.  I looked at everything, ran the printer Troubleshooter, checked spooler,etc.  I tried everything to get it to  print to a wireless Canon MG3520, and each time I would get an error saying the printer is not responding. I could print from other laptops,a tablet, and a desktop with no issue. So last week I gave up and did a Win 10 reset. 
         That fixed the printer issue, but just a couple of days ago, I noticed the screen occasionally flickering, using a HDMI cable, I hooked it up to our television,and the flickering also occurred on the television.  I don't know what is causing this, so I am asking you folks, the experts what you think may be going on,and what I may be able to do to correct this issue.  First, I would like to be sure that I have the correct and most up to date driver for this Acer with an Intel 520 video card.Apparently Acer does not use a "out of the box" driver as Intel mentioned that downloading a driver from their site would probably not function correctly because of the tweaking to the video hardware that Acer must do. So with that being said I am hoping someone can give me a link to the appropriate driver to see if this may solve the issue.  As a side note, the flickering did not start right after the Windows 10 Home version reset, it didn't start until about 5 days ago.  I  am hoping that someone out there can provide me with some insight, direction as to what may be the problem. I would appreciate your thoughts, ideas on this issue and what I may be able to do to rectify it.  Thank you in advance for your assistance in helping me with this situation.
     With kids in college, loans out the but, I can't really afford a new laptop,so that is why I am trying to  figure out if this is a hardware issue,or is a driver issue. I don't even know if these Intel 520 can be repaired/replaced and at what cost.  So that is why I wish I could get a answer as to what the issue is.  Can Intel or somebody  else have some sort of diagnostic software that could test/confirm that the on board Intel video "board" is failing,or it's something else. Any ideas, thoughts ,comments would be greatly appreciated as I am at a loss as what to do/try next.  Is there anyway to test the video card to see if it is failing?  Thanks a Bunch
  • JackE
    JackE ACE Posts: 44,900 Trailblazer
    OK. Go to this link for downloading and trying the latest Intel VGA driver update. https://www.acer.com/ac/en/US/content/support-product/6306?b=1   Strongly resist the temptation to install all the other updates. Especially the BIOS updates as they should only be used as a last resort due to the increased risk of totally bricking the machine. Jack E/NJ

    Jack E/NJ