My new swift 3 makes errors, why?

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MARIOJH
MARIOJH Member Posts: 26

Tinkerer

edited November 2023 in 2019 Archives
- Programms take up to 10 seconds to load
-when i open programs, somehow they interrupt the music that is played on different players
-it interrupts the videos on youtube for 2 seconds
Sometimes programs freeze for a few seconds
is that normal?


Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
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    Can you post your device's model number and specs?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • MARIOJH
    MARIOJH Member Posts: 26

    Tinkerer

    edited March 2019
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    Acer Swift 3 (SF315-41-R72C) 39,6 cm (15,6 Zoll Full-HD IPS) Ultrabook (AMD Ryzen 5 2500U, 8 GB RAM, 512 GB SSD, Radeon Vega8 Mobile Graphics, Win 10 

    what is part nr? 

    Even when i surf and open sites, the music on youtube gets interrupted
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Options
    Can you check the RAM usage from task manager, while you are experiencing the issue? Also try using a different browser to see if the issue will persist.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • MARIOJH
    MARIOJH Member Posts: 26

    Tinkerer

    Options
    it has nothing to do with ram,, when i open programs they interrupt the music of videoplayer and also on the internet the music. i will send it back