Acer Predator screen flashing when the laptop turning on, only while it's cold

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  • LightAnton
    LightAnton Member Posts: 19

    Tinkerer
    I connect my laptop to external monitor .. my laptop screen was lashing monitor wasn't. so it's not a video card ) my warranty is finished, the website said. 
    but fun fact I bought this laptop 1 year ago in Argos for 1250 euro and on the Acer website they said that predator laptops have 2 years warranty.. but I check my laptop id number and there is no warranty for me ...(
  • LightAnton
    LightAnton Member Posts: 19

    Tinkerer
    So, i planning to open laptop today and try to disconnect the cable from motherboard and conncet it back.. hoply it will helps..
  • LightAnton
    LightAnton Member Posts: 19

    Tinkerer
    I check on the Acer website, they said that predators laptops have 2 years warranty. I bought it 1 year ago in Argos. I check my warranty on the Acer website and there is no warranty for me. 
    I want to get a full refund for this laptop. Any advice about what I can do?
  • LightAnton
    LightAnton Member Posts: 19

    Tinkerer
    I check on the Acer website, they said that predators laptops have 2 years warranty. I bought it 1 year ago in Argos. I check my warranty on the Acer website and there is no warranty for me. 
    I want to get a full refund for this laptop. Any advice about what I can do?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    I do not think refund is possible! However, I ask you about the warranty issue with acer technical support in your country! Have you checked the edp flat cable from the monitor?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • LightAnton
    LightAnton Member Posts: 19

    Tinkerer
    I don't want to open laptop because I will lose a warranty so, I will try to contact them I am in Ireland. Hope they can fix it. Maybe you know they email? Thanks
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    Contact acer in ireland here: https://www.acer.com/ac/en/GB/content/service-contact
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LightAnton
    LightAnton Member Posts: 19

    Tinkerer
    Thanks a lot for this. Have a good day )
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    I would like to be informed about the solution of the problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sri369
    sri369 ACE Posts: 2,886 Pathfinder
    Before you do all this, can you try placing your laptop in a not so cold place?

    When i leave my office laptop bag in my car all night in winter and connect next day at work my mouse misbehaves for a few minutes... until the laptop warms up a bit. For some reason, I am still thinking it could be cos of cold temps.
    -----
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  • LightAnton
    LightAnton Member Posts: 19

    Tinkerer
    20 degree in the room...
    and i will inform you about the result thanks a lot 
  • XdxD
    XdxD Member Posts: 1,586 Community Aficionado WiFi Icon
    LightAnton said:
    20 degree in the room...
    and i will inform you about the result thanks a lot 
    °F or °C?
    Trying to do my best here - Your happy Predator owner =)!
  • sri369
    sri369 ACE Posts: 2,886 Pathfinder
    XdxD said:
    LightAnton said:
    20 degree in the room...
    and i will inform you about the result thanks a lot 
    °F or °C?
    It is more likely to be C... at 20 F he would be freezing!
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    LIKE - if helpful
    ACCEPT - if helped resolve
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    edited March 2019
    He lives in Dublin, which is a pretty cold city! My suspicion is that the moisture may be causing a malfunction in the ribbon cable or flat cable of the monitor. It's just a guess, but I still think the problem is in this cable!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sri369
    sri369 ACE Posts: 2,886 Pathfinder
    egydiocoelho said:
    He lives in Dublin, which is a pretty cold city! My suspicion is that the moisture may be causing a malfunction in the ribbon cable or flat cable of the monitor. It's just a guess, but I still think the problem is in this cable!
    I see... electronics have a min operating temperature, just like humans. That level of cold would be raising moisture levels too like @egydiocoelho mentioned. You might want to keep the area a little warmer.
    -----
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    LIKE - if helpful
    ACCEPT - if helped resolve
  • xapim
    xapim ACE Posts: 7,240 Pathfinder
    edited March 2019
    @LightAnton the warranty its only 1 year ITW (international travellers warranty) in europe and UK the only option you had was to buy a warranty extension but this had to be done before the 1 year ITW finished


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,586 Community Aficionado WiFi Icon
    sri369 said:
    XdxD said:
    LightAnton said:
    20 degree in the room...
    and i will inform you about the result thanks a lot 
    °F or °C?
    It is more likely to be C... at 20 F he would be freezing!
    That's why I asked, since his problem relates more to cold environment.
    Trying to do my best here - Your happy Predator owner =)!

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