ACER nitro 5 ryzen 5 2500u- lagging problem and I just bought it last week

Otlynx44
Otlynx44 Member Posts: 1 New User
edited November 2023 in 2019 Archives
Every time I open 3 apps like browser and video player it lags. I can't even play smoothly on games. Anyone who can help how to fix this problem. thank you

Answers

  • AumShanti
    AumShanti Member Posts: 18 Troubleshooter
    sorry to hear you are not enjoying this amazing laptop. did you try to download the latest drivers from AMD website? a clean install would be best.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Can you post your device's specs?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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