Keyboard stopped working in Acer Aspire V Nitro Black edition laptop. VN7-792G-70KY.

raja_fj
raja_fj Member Posts: 2 New User
edited November 2023 in 2019 Archives
I have tried uninstalling my PS2 keyboard through device manager, checked the troubleshooting of keyboard in the Update category of the settings, pressed the reset hole behind the laptop, etc.
Also rolled back the latest update for Windows.
Still not working
Please help. 

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You can try opening the device and reseating the keyboard connector.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • raja_fj
    raja_fj Member Posts: 2 New User
    Model = VN7­792G­70KY
    CPU = Intel i7 6700HQ CPU @ 2.60Ghz
    GPU = Intel HD Graphics 530, NVIDIA GeForce GTX 960M
    OS = Windows 10 64bit (Build 17763)