Acer E5-575G (-52DA) Charging/Battery Issues

ernestine
ernestine Member Posts: 7 New User
edited October 2023 in 2020 Archives
Hi! I’m having problems with my laptop battery because of these few pointers
1. Stuck at 17% whenever plugged in
2. Doesn’t charge I guess, but says “plugged in, charging” and has that charging blue light beside the orange light
3. Whenever unplugged my laptop doesn’t stay on, switches off right away!

I have never had this problem since just this morning.
Few wks ago I noticed the battery started to degrade (as per Acer Care Center software) after Windows 10 1809 update. It could live only up to 1hr with battery power after each full charge.
I have this laptop since July 2017. Use it full time for photo editing work at home.

What could be the problem? I have read some with the same issues and they suppose it could be the problem with the Charger? Battery itself? Or laptop? 

Please advise! Thank you!

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning ernestine !

    Perform the procedures below and after, verify that the problem remains.

    CALIBRATION AND BATTERY RESET


    First, disable Quick Start in the power options and disconnect the notebook from the power outlet.


    httpswwwhowtogeekcomwp-contentuploads201602fast-startup-650x313pngpagespeedcekM3Qa70mcUpng

    BATTERY CONTROLLER RESET
    Access the device manager and look for the "acpi-compatible control method battery driver" and "microsoft AC adapter" and give it up.
    Then restart the notebook for Windows to reinstall and remove any errors.


    httpsimagesdrivereasycomwp-contentuploads201811img_5bfe7020cb7efjpg

    Process to reset the battery

        Disconnect the power adapter.
        Locate the hole to reset the battery in the bottom of the computer.
        He inserted a small clip into the hole. Hold the reset button for 05 seconds.
        Let the computer rest for 5 minutes without power.
        Plug in the power adapter and turn on the system.



    The button is the type that is identified in the photo.


    External Battery Pack

    If your notebook has an external battery, proceed as follows:
    1- Unplug the appliance from the mains and then disconnect the battery.
    2- Press the power button for thirty seconds, so that the static power is dissipated.
    3 - Replace the battery and turn the unit on.

    Process for calibrating the battery

    For this, you must turn off the device and give a 100% charge.
    Then unplug and use the battery until the battery runs out.
    Reload it as before.
    Repeat the process 3 times so that all cells are fully calibrated.


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • HugoSilva
    HugoSilva Member Posts: 1 New User
    Hi!
    I'm having the exact same issue. Have you been able to solve it?
    Seems like every step recommended doesn't have any effect.

  • NM369
    NM369 Member Posts: 1 New User
    Same problem. Battery Stucked at 24%. NOT charging after that..! Pls help..!
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon NM369 !

    To keep the forum organized and your question to have greater visibility, please avoid posting on topics already solved, opened by other users or inactive.
    Always open a new post, just as it was already guided by the moderators.
    Put an @ in front of my name that I guide you there for any questions.


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!