Hi can anyone help me with UI has stopped

Katie1982
Katie1982 Member Posts: 1 New User
edited March 18 in 2019 Archives
Downloaded Google family link last night to monitor child's tablet and now screen is all black and says UI has stopped..I can't go into anything to press it and don't want him to lose all his games 

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Katie1982 said:
    Downloaded Google family link last night to monitor child's tablet and now screen is all black and says UI has stopped..I can't go into anything to press it and don't want him to lose all his games 
    This could happen if there are too many background apps and if the CPU is at max. There is nothing to be worried as this can be fixed. 

    First share the details by trying these basic steps > Restart the tablet and let us know what is the message that appears.
    Click on 'Yes' to accept my comment as answer