Helios 300 screen keeps turning off and on when pressing keyboard

pbwood
pbwood Member Posts: 3 New User
edited November 2023 in 2019 Archives
i set up my brand new helios 300 last night and when i went to fill in form fields and type,  the screen would randomly go black. For a while it was whenever i pressed the T key then it would do it randomly for any key. Sometimes it will do it when you repress the same key sometimes not. I noticed it did it every few keys initially but it got less over the next 2 hours. Im concerned now i have got a hardware fault.
Should the screen be doing this ? Do i need to bother with trying to research and find solutions to fix it or should i just return it in case it turns into an ongoing issue.

Answers

  • what is the exact model of your notebook? Example an515-51-75kz!
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  • pbwood
    pbwood Member Posts: 3 New User
    im not 100% sure - the retailer description has this number
    PH315-51-78YV
    the specifications has this number   MPN: NH.Q3FSA.005


  • I'm not sure how the warranty works in New Zealand! However, in my opinion, you should try to exchange with the store for another identical or similar product, since this problem is a problem on the keyboard or notebook hardware!
    However, you can do the battery reset procedure to see if it solves the problem!
    To reset the battery, press this button for five seconds:

    Then leave the notebook off for five minutes and test!
    What is the version of bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • pbwood
    pbwood Member Posts: 3 New User
    ok thanks i will try
    it is has become less frequent now - today only once ? strange 
  • After the battery reset the problem got less frequent, correct? Have you tried updating windows and drivers to see if this issue is finally resolved?
    Download the drivers here:
    www.intel.com
    www.nvidia.com
    What is the bios version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)