slow response when i press ctrl alt delete

marwan
marwan Member Posts: 92 Die Hard WiFi Icon
edited November 2023 in 2019 Archives
i have helios 300 i7 7700hq gtx1060 6gb  and 16gb ram , when i press ctrl alt del the laptop take 3-4sec to show the options task manager etc...
should i update to last win10 version ? or what i need to do?
i did cancle all services on startup but the problem still happen and acer care center is not opening

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2019
    I  suggest you to backup everything you need and perform a acer factory reset (ALT+F10 on boot) with fresh install deleting everything and then upgrade to the latest 1809 if available if not available stay on the stock version dont go to 1803 its the worst of all versions :) and check if the issue persists


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • marwan
    marwan Member Posts: 92 Die Hard WiFi Icon
    when i press ctrl alt delete it show black screen for 3 sec and then the options show up  can someone help me ???
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    If you are pressing ctrl+alt+del while in game, it is normal to take some time until the screen shows up. Boot windows in safe mode and check if the issue persists there.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • marwan
    marwan Member Posts: 92 Die Hard WiFi Icon
    i press ctrl alt delete when i run nothing 
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Check if this happens while in safe mode.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • marwan
    marwan Member Posts: 92 Die Hard WiFi Icon
    i did run it on safe mode and the problem doesnt appear and win10 1809 isnt available
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It could be a graphics driver issue. I suggest you to update both Intel and Nvidia drivers to latest version.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • marwan
    marwan Member Posts: 92 Die Hard WiFi Icon
    i have the latest graphic drivers
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Then you can try an earlier version of the drivers. Try version 417.22 and 399.24 of the nvidia driver and use DDU to uninstall the current driver, while in safe mode.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!