A715-71G Nvidia GPU Code 43

Aṣṭādhyāyi
Aṣṭādhyāyi Member Posts: 2 New User
edited September 2023 in 2019 Archives
Hello guys,

yesterday I found out that my Nvidia GPU isn’t working. I have a GeForce GTX 1050. The device manager shows the Code 43. I first noticed this when I tried to update the driver (419.17) via GeForce Experience, but whenever the installation was completed, it would ask me to do the same update again as if it didn’t noticed that it just did the same thing a minute ago. 

I already tried updating the driver via GE and the device manager, deinstalling it via the device manager and DDU, reinstalling the most recent driver (419.17), the oldest driver (397.64) and one in between (417.01) and I updated the BIOS from v.1.10 to v.1.21. (Btw I’m running Windows 10.)

I have the fear that this could be related to something that happened over three months ago when I was on my way to the university and fell with my bike because of the frozen street. My laptop was in my bag and hit the ground with the top left edge, the case is slightly deformed ever since and the battery life has been reduced by a little less than 50%. But I don’t remember my GPU having any problems at least for the first two months after that happened.

Is there anything that I can do or that the Acer Support can do? I just bought my laptop last year.

Greetings
Johannes

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning !

    Try to fix the battery problem to make sure the power you send is enough to enable the GPU.

    Please perform the following procedures:

    CALIBRATION AND BATTERY RESET

    First, disable Quick Start in the power options and disconnect the notebook from the power outlet.


    httpswwwhowtogeekcomwp-contentuploads201602fast-startup-650x313pngpagespeedcekM3Qa70mcUpng

    BATTERY CONTROLLER RESET
    Access the device manager and look for the "acpi-compatible control method battery driver" and "microsoft AC adapter" and give it up.
    Then restart the notebook for Windows to reinstall and remove any errors.


    httpsimagesdrivereasycomwp-contentuploads201811img_5bfe7020cb7efjpg

    Process to reset the battery

        Disconnect the power adapter.
        Locate the hole to reset the battery in the bottom of the computer.
        He inserted a small clip into the hole. Hold the reset button for 05 seconds.
        Let the computer rest for 5 minutes without power.
        Plug in the power adapter and turn on the system.



    The button is the type that is identified in the photo.


    External Battery Pack

    If your notebook has an external battery, proceed as follows:
    1- Unplug the appliance from the mains and then disconnect the battery.
    2- Press the power button for thirty seconds, so that the static power is dissipated.
    3 - Replace the battery and turn the unit on.

    Process for calibrating the battery

    For this, you must turn off the device and give a 100% charge.
    Then unplug and use the battery until the battery runs out.
    Reload it as before.
    Repeat the process 3 times so that all cells are fully calibrated.

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  • Aṣṭādhyāyi
    Aṣṭādhyāyi Member Posts: 2 New User
    Okay I did that stuff with calibrating the battery. The problem is still unchanged. How do I know that it’s actually due to the poor energy supply?