how to fix hdd which is shown in rapid storage but not shown in computer managment?

Gurung
Gurung Member Posts: 1 New User
edited November 2023 in 2019 Archives
i bought predator 300 in currys pc 2018 dec .i have problem in hdd which is shown in rapid storage but not shown in computera mqnqgment .i told them that problem in currys pc support center but they said they cant fix it what is the proceccer for fix it can i send it accer costumer center or it cant fix ?

Best Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    When you open iRST, does it show whather a RAID array is created between the SSD and the HDD?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2019 Answer ✓
    First of all they should be able to fix it the only way to fix is its to break the raid 0 array because raid 0 will only work with hdd/ssd same size if they have diferent sizes only the smallest will appear and the only way to break it its to format both drives loosing all data on them and fresh install windows again changing the bios to non raid settings first if they said they couldnt fix it i would ask them for a refund/replacement as they have to provide warranty for the product they sell as i said backup everything you would need and sent it to warranty they have to fix it or replace it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    When you open iRST, does it show whather a RAID array is created between the SSD and the HDD?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2019 Answer ✓
    First of all they should be able to fix it the only way to fix is its to break the raid 0 array because raid 0 will only work with hdd/ssd same size if they have diferent sizes only the smallest will appear and the only way to break it its to format both drives loosing all data on them and fresh install windows again changing the bios to non raid settings first if they said they couldnt fix it i would ask them for a refund/replacement as they have to provide warranty for the product they sell as i said backup everything you would need and sent it to warranty they have to fix it or replace it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/