Chromebook R11 CB5-132T will not detect screen opening or closing

JT2600
JT2600 Member Posts: 1 New User
edited November 2023 in 2019 Archives
My Chromebook R11 CB5-132T does not seem to detect when the screen is closed or in tablet mode, and therefore keeps its screen on no matter what, until it reaches the inactivity timeout. The keyboard also still works while in tablet mode. This seems to have started when I turned the Chromebook off in tablet mode a few days ago. There have been no software updates that I know of. If anyone has any tips or info that could help with fixing this issue, I'd like that. Thanks!

Best Answer

  • Jack22
    Jack22 ACE Posts: 4,006 Pathfinder
    Answer ✓
    @JT2600
    Try to do Hard reset and check

    Hard reset your Chromebook

    For most Chromebooks, follow the steps below:

    1. Turn off your Chromebook.
    2. Press and hold Refresh Refresh + tap Power Shut down
    3. When your Chromebook starts up, release Refresh Refresh.
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!

Answers

  • Jack22
    Jack22 ACE Posts: 4,006 Pathfinder
    Answer ✓
    @JT2600
    Try to do Hard reset and check

    Hard reset your Chromebook

    For most Chromebooks, follow the steps below:

    1. Turn off your Chromebook.
    2. Press and hold Refresh Refresh + tap Power Shut down
    3. When your Chromebook starts up, release Refresh Refresh.
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!