Ports Falling Asleep?(10 B3-A40 )

readyone
readyone Member Posts: 1 New User
edited March 18 in 2019 Archives
Hello.  We have purchased several Iconia One 10 B3-A40 tables we use with our Payroll and Time Keeping application.  We are utilizing both ports on the tablets, one for charging and one we attached a bar-code swipe scanner employees use to clock in and out.  Most of the tablets are working fine, but we've encountered some that, we figure, the port right by the camera is falling asleep or intentionally losing power because the swipe scanner is no longer on or will not read the badges. However, if we unplug the scanner and plug it back in, it works normally. Again, this is not happening on all of our tablets, just on a handful.  Is there an issue with USB ports going to sleep mode?
Also, we have enabled developer mode on all tablets so they can stay constantly on while charging.

Thank you.